Saturday, 22 Jun 2024
Technology

Log In Help

Welcome to Eireview – Extractive Industries Review! If you’re having trouble logging in, we’re here to help. Whether you’re a new user or an existing one, this article will guide you through the process of troubleshooting common login issues and provide solutions to get you back on track.

Troubleshooting

If you’re experiencing difficulties logging in or if the page is not loading correctly, don’t worry. Here are some troubleshooting tips to help you resolve the issue.

Browser

First, check if you’re using an updated browser. It’s essential to have the latest version for the best experience. Ensure you’re using one of the following browsers:

  • Microsoft® Edge®
  • Microsoft® Internet Explorer® (Note: IE will no longer be supported by PSW after 12/31/2021)
  • Firefox®
  • Safari®
  • Google ChromeTM

Cookies

If you’ve entered your user ID and password but stay on the login page without any error messages, your browser may be blocking cookies. To fix this issue, enable cookies for this site. Enabling cookies will allow the page to display features that may otherwise be hidden.

Slow Performance

Having multiple browser windows open while accessing our site can lead to slow performance and potential errors. To improve the speed and stability, ensure you have only one browser window open at a time.

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Still Need Help?

If you’ve followed the troubleshooting steps and still need assistance, our technical support team is here to help. Please contact us at 800-735-2862 from Monday to Friday between 8:30 a.m. and 6:00 p.m. ET. To expedite the process, have the following information ready:

  • Relevant user IDs and plan numbers
  • Details about the problem
  • Exact error message, if applicable
  • Any recent changes to the user ID’s access or the plan

For more information about Eireview – Extractive Industries Review, visit our website Eireview.

Frequently Asked Questions

Here are some common questions and answers that may assist you further:

  • Q: How can I request a user ID and password?

    • A: New users will receive a user ID and one-time password via email. If you haven’t received them, please contact the person in your organization responsible for managing access or reach out to a Fidelity representative.
  • Q: What should I do if I forget my user ID?

    • A: If you can’t remember your user ID, contact a Fidelity representative who will assist you in retrieving it.
  • Q: I forgot my password. How can I reset it?

    • A: To reset your password, log in to your profile and navigate to the password change section.
  • Q: How can I modify access for someone on my team?

    • A: To modify access for a team member or check the status of an access request, contact your Fidelity representative. They will guide you through the process and help you complete the necessary form to change security attributes.
  • Q: I need to delete or modify a plan. What should I do?

    • A: For any plan-related requests such as deletion or modification, get in touch with your Fidelity representative. They will provide the necessary guidance and support.
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Conclusion

We hope this article has provided you with valuable insights and solutions to address any login issues you may encounter on Eireview – Extractive Industries Review. Remember, our dedicated technical support team is available to assist you further. Don’t hesitate to reach out if you need additional help. Happy exploring on Eireview!