Wednesday, 12 Jun 2024

Why Did My Chegg Account Get Suspended?

chegg suspicious activity
Courtesy: Chegg

In the past decade, Chegg has emerged as a prominent platform for academic assistance. With its vast array of resources such as textbooks, homework solutions, and personalized tutoring support, Chegg has become an invaluable tool for students at all levels of education. It offers students the opportunity to seek help and support outside the classroom, enabling them to excel in their subjects and avoid subpar grades.

However, it’s important to note that Chegg is a paid membership platform. While it provides exceptional value to students, not everyone can afford it individually. Consequently, some students opt to share and split an account to mitigate the costs. Unfortunately, this has led to account suspensions for a few individuals. In this article, we will explore the steps to recover a suspended Chegg account and discuss preventive measures to avoid future suspensions.

Chegg Suspension Grounds

If your account notifies you of suspension due to a violation of the terms of use, it is likely that the Chegg algorithm has detected a sharing violation. Recently, Chegg implemented a two-device rule, allowing each account to be accessed from up to two devices per month. This means that you can either use Chegg on one device while allowing a friend to use it on another or simply use it on two devices yourself.

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Sharing violations occur when the number of users exceeds the two-device limit. Additionally, accessing Chegg from different IP addresses indicates usage from different locations, triggering a potential suspension. Another metric that may lead to a suspension is an unusually high volume of searches. To avoid account suspensions, refrain from sharing your account with more than one person and limit the number of devices accessing your account.

Account Recovery

If your Chegg account is suspended, you have the option to request reactivation. Typically, Chegg suspensions are temporary, giving users time to rectify any violations. These temporary suspensions last for 48 hours, during which Chegg evaluates the severity of the violation. If you wish to appeal the suspension, you can submit a request here.

In some cases, Chegg may choose not to release an account after the 48-hour period. If you believe there has been a mistake, you can directly appeal to Chegg. However, it’s important to note that Chegg may not reverse any permanent suspensions.

How to Avoid Account Suspension

The most effective way to ensure the security of your Chegg account is to ensure that it is not being used by anyone else. If you find yourself using Chegg from different locations (such as school and home), try to limit your usage to a single main device. Additionally, make sure to access Chegg using a regular browser and avoid using incognito mode, as this may trigger suspicion and result in an account suspension.

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Resetting your password regularly can also help to enhance your account’s security. Using the Chegg app on your phone can sometimes prevent your mobile browser from being registered as multiple devices. To stay in good standing and continue enjoying uninterrupted access to the platform, make sure you are the sole user of your account or limit your usage to the two devices you have specified.

a mid-aged boy sitting on the water covering his face with hands
Life is tough without Chegg…

Chegg has become an invaluable and indispensable tool for students at all levels of education. To ensure continued access to this platform and have the best possible experience, it is crucial to maintain a good standing by adhering to the guidelines and preventive measures mentioned in this article.