Sunday, 14 Jul 2024

Troubleshooting Wireless Network Problems on Chromebook

Is your Chromebook experiencing issues with connecting to your wireless network? Don’t worry, we’ve got you covered! In this article, we will guide you through troubleshooting steps to help you resolve these problems.

Troubleshooting Steps

Before we begin, it’s important to check whether the issue lies with your computer or your internet equipment. If you are experiencing internet issues with both your computer and smartphone, it’s likely that the problem is caused by your internet facilities or service provider. In this case, please reach out to your internet service provider for further assistance.

Assuming you are only experiencing issues on your computer, let’s dive into the solutions:

Solution 1: Check Wireless Function

  • Click on the Status Bar at the bottom-right of your screen.
  • Ensure that the Wi-Fi is turned on. When the Wi-Fi icon is blue, it means the function is enabled.

Wireless Function

Solution 2: Verify Network Compatibility

  • Make sure the Wi-Fi networks you are trying to connect to work with your Chromebook:
    • Open networks that don’t require a password.
    • Secure networks that use WEP, Dynamic WEP, WPA-PSK, WPA-Enterprise, or WPA2-Enterprise settings.
    • Standards: 802.11 a/b/g/n and 802.11ac for AC-equipped Chromebooks.

For more detailed information, you can refer to the Chromebook Help or Google’s official website.

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Solution 3: Enable or Disable Wi-Fi

  1. Click on the Status Bar at the bottom-right of your screen.
  2. Click on the Wi-Fi icon to disable the wireless function. When the Wi-Fi icon is gray, it means the function is disabled.

Disable Wi-Fi

  1. Re-click the Wi-Fi icon to enable the wireless function and reconnect to Wi-Fi. If the Wi-Fi network doesn’t automatically connect, continue to the next step. When the Wi-Fi icon is blue, it means the function is enabled.
  2. Click on Settings.

Open Settings

  1. Select Network and then click on Wi-Fi to display a list of available networks.
  2. Find the Wi-Fi network you wish to connect to and click on the arrow behind the network.
  3. Click on Connect.

Connect to Wi-Fi

  1. If you are unable to connect to the Wi-Fi network, try forgetting the network and then reconnect. Click on Forget.

Forget Wi-Fi

  1. Select the Wi-Fi network again and enter the password if required. Click on Connect.

Solution 4: Use Diagnostics

If you are still experiencing connectivity issues, you can use the Google “Diagnostics” app to troubleshoot. Refer to the Diagnostics feature on Chrome OS for detailed instructions.

Solution 5: Additional Troubleshooting

If the Wi-Fi problems persist after trying the above solutions, you can try the following steps:

  1. Restart your Chromebook by pressing and holding the Power button until the device powers off, then power it on again.
  2. Perform a hard reset on your Chromebook hardware. Refer to the guide on how to reset your Chromebook hardware.
  3. If the issues continue, you can try resetting or recovering your Chromebook to factory settings. Refer to the relevant guides for more information.
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For more details and further assistance, you can refer to the Chromebook Help from Google.

Frequently Asked Questions

Here are some common questions users have regarding troubleshooting wireless network problems on Chromebook:

  1. Why can’t my Chromebook connect to the internet?

    • If your Chromebook is unable to connect to the internet, ensure that the wireless function is activated and that the network you want to connect to is compatible with your device. You can also try using the Diagnostics app for further troubleshooting.
  2. How do I reset my Chromebook to factory settings?

    • To reset your Chromebook to factory settings, go to the settings menu, select “Advanced,” and then click on “Powerwash.” This will restore your Chromebook to its original state.
  3. Why does my Wi-Fi connection keep disconnecting?

    • There can be several reasons for intermittent Wi-Fi disconnections. It could be due to signal interference, outdated network drivers, or router issues. Try troubleshooting your Wi-Fi network or contacting your internet service provider for assistance.


We hope this troubleshooting guide has helped you resolve any wireless network problems you were experiencing on your Chromebook. By following the steps outlined in this article, you should be able to connect to your Wi-Fi network seamlessly. If you have any further questions or need additional assistance, don’t hesitate to reach out to the Eireview team. Happy browsing!