Wednesday, 17 Jul 2024
Technology

Duo Restore

Duo Mobile’s restore functionality allows you to back up and recover Duo-protected accounts and third-party OTP accounts like Google or Facebook. Whether you’re switching devices or need to recover your accounts, Duo Restore has you covered.

Duo Restore for iOS

Enabling Duo Restore

  1. Make sure you have the latest version of the Duo Mobile app installed on your iOS device.
  2. Back up your device to iCloud with iCloud Keychain enabled. Nightly iCloud backups or encrypted iTunes/Finder backups work as well.

It’s important to note that Duo Restore must be enabled by the administrator in the Duo Admin Panel or if you’ve set a recovery password for third-party accounts.

Enable Duo Restore for Third-Party Accounts

To enable third-party account backup and restore:

  1. Open Duo Mobile and access Settings through the menu icon.
  2. Enable the Backup third-party accounts option.
  3. Enter and confirm a recovery password.

Remember to store the recovery password securely, as losing it will require manual reconnection of third-party accounts.

Restoring Duo Mobile Accounts

Recovering Duo-Protected Accounts with Instant Restore

To use Instant Restore, ensure you’ve previously backed up your device with iCloud (with iCloud Keychain enabled) or an encrypted iTunes/Finder backup. Your organization’s Duo administrator must also enable the Instant Restore feature.

  1. Sign in to iCloud on your iOS device and restore from the backup.
  2. If using iCloud, enable iCloud Keychain.
  3. Download the Duo Mobile app on your new device.
  4. Open Duo Mobile and tap Continue on the welcome screen.
  5. Duo Mobile will locate your backed-up Duo-protected accounts and restore them to your device, deactivating them on the old device.
  6. A push notification is sent to the old device, alerting about the account activation on the new device. Respond accordingly.
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Your restored Duo accounts will be available in the Duo Mobile app, ready for use.

Recovering Duo-Protected Accounts from a Protected Application

If Instant Restore is not available or unsuccessful:

  1. Restore your new iOS device.
  2. Open the Duo Mobile app on the new device and view the accounts list.
  3. Tap Reconnect next to your Duo account and log in to the Duo-protected application.
  4. Authenticate using Duo via a method allowed by your IT administrator.
  5. Once authenticated, your new iOS device will be connected to the Duo service.

For third-party account recovery, follow similar steps as with Duo-protected accounts.

Duo Restore for Android

Enabling Duo Restore

  1. Open Duo Mobile and access Settings through the menu icon.
  2. Tap Duo Restore in the General settings.
  3. Enable Backup accounts with Google Drive.
  4. Select the Google account for Duo Restore and grant permissions.
  5. Optionally, enable automatic reconnection for third-party accounts and set a recovery password.

Restoring Duo Mobile Accounts

Recovering Duo-Protected Accounts with Instant Restore

Instant Restore requires a previous backup of Duo Mobile accounts to Google Drive, along with the Instant Restore feature enabled by your organization’s Duo administrator.

  1. Download the latest Duo Mobile app from the Google Play Store.
  2. Open Duo Mobile on your new device.
  3. Tap I have existing accounts from the welcome screen.
  4. Duo Mobile will check for a previous backup on Google Drive and prompt for the old phone’s presence.
  5. Open Duo Mobile on your old phone, access Settings, and view the QR code.
  6. Return to your new phone, scan the QR code, and complete the account restoration process.
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Your Duo-protected accounts will be restored and available for use.

Recovering Duo-Protected Accounts from a Protected Application

If Instant Restore is not available or unsuccessful:

  1. Download the latest Duo Mobile app from the Google Play Store.
  2. Open Duo Mobile on your new device.
  3. Tap I have existing accounts from the welcome screen.
  4. Duo Mobile will check for a previous backup on Google Drive.
  5. If accounts are found, they will be shown as disabled in the main accounts list. Tap Reconnect to proceed.
  6. Log in to the Duo-protected application and authenticate using Duo’s allowed method.
  7. Once authenticated, your new Android device will be connected to the Duo service.

Third-party account recovery follows a similar process with the necessary recovery password.

Recovering Accounts Manually

If Duo Restore is not enabled or third-party accounts lack a recovery password:

  • Scan a QR code or enter an activation code to reconnect third-party accounts.
  • Contact your IT Help Desk or Duo service administrator for assistance with reactivating your Duo-protected accounts.

Frequently Asked Questions

How does the Duo Mobile restore process affect third-party accounts?

If you enabled third-party account backup, you can recover those accounts on your iOS or Android device. However, without enabling backup, manual reconnection is required by visiting each third-party service individually.

Will Duo Mobile accounts be saved if I delete the app?

  • On iOS, all accounts are retained in the device’s secure keychain. Deleting the app does not delete the accounts.
  • On Android, deleting the app removes all accounts. Unassisted account recovery becomes impossible.
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Is it possible to restore an account once deleted in Duo Mobile?

No, manually deleting accounts within the app results in permanent deletion.

How large are Duo Mobile backups?

Duo Mobile backup files are generally not larger than 500 KB, depending on the number of associated accounts.

Does Duo backup private key pairs?

Only with third-party account restore and a recovery password, Duo Mobile backups to Google Drive or iCloud include private key information.

Can I restore a backup to a different mobile platform?

No, backups cannot be restored across platforms. Contact your IT Help Desk or Duo admin to reactivate accounts on a new device.

Why am I getting an error when attempting Duo Restore?

An error can occur due to various reasons, such as selecting the wrong Google account, synchronization delays, or Duo Restore being disabled on the original device.