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Virgin Media Community

Hi! Welcome to Eireview, your go-to source for the latest information on technology trends. In this article, we will be discussing the issues faced by Virgin Media Business customers with the new Hitron Chita router. If you have been experiencing similar problems or are simply interested in staying up to date with the latest technology news, you’ve come to the right place.


The Problem with the Hitron Chita Router

Many Virgin Media Business customers have reported encountering numerous issues with the new Hitron Chita router. Since being forced to switch to this router due to the implementation of Voice over Internet Protocol (VOIP), users have experienced a range of problems.

The most common issue is the router factory resetting itself, resulting in the loss of WiFi SSIDs and configurations. This has occurred on multiple occasions, causing frustration for users who rely on a stable internet connection. Additionally, there have been instances of the router dropping the WAN connection, necessitating a manual reboot.

Seeking a Solution

Customers who have experienced these problems have sought assistance from Virgin Media Business. In some cases, an engineer was sent to investigate the issue. However, even after a router replacement and verification of the signal quality, the problem persisted.

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Technical Support and Account Issues

Upon contacting Virgin Media Business technical support, customers have expressed their concerns. Unfortunately, some customers feel that the support staff may not fully comprehend the technical aspects of the problem. Despite efforts to escalate the issue to a higher level, users are left with unresolved queries.

To gain a better understanding of the problem, some users have examined the router logs. These logs contain entries that reference critical issues such as rejected configuration files and mismatched power values. Although the exact cause of these entries is unclear, customers suspect that it may be related to account settings.

Frequently Asked Questions

Here are some frequently asked questions regarding Virgin Media Business and the Hitron Chita router:

  1. Q: Is the Hitron Chita router only available for Virgin Media Business customers?

    • A: Yes, the Hitron Chita router is specifically provided by Virgin Media Business.
  2. Q: Can the factory reset issue be resolved without router replacement?

    • A: While router replacement has been attempted, it hasn’t resolved the factory reset issue for some users.
  3. Q: What can be done if technical support is unable to resolve the problem?

    • A: If technical support is unable to provide a satisfactory solution, it may be worth reaching out to Virgin Media Business again to escalate the issue further.


The issues faced by Virgin Media Business customers with the Hitron Chita router have caused inconvenience and frustration. While efforts have been made to address these problems, a permanent solution has yet to be found. If you are experiencing similar issues or have any further questions, don’t hesitate to contact Virgin Media Business for assistance.

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