Saturday, 22 Jun 2024
Technology

How to Cancel EarthLink Internet

how do i cancel my earthlink account

EarthLink is a reputable internet provider offering services to both residential and business customers. Although the company has received positive reviews, it’s natural to explore other options for more affordable plans or different features. If you’re considering canceling your EarthLink internet service, this article will guide you through the process.

What to Know Before You Cancel Your EarthLink Internet

Before canceling your EarthLink internet, take note of the following important details:

  • Check your current contract: Review the terms of your contract, paying particular attention to the early cancellation section. EarthLink operates on annual contracts, and terminating your service before the contract ends may result in an early cancellation fee.
  • Cancellation fee: The termination fee can vary depending on the type of contract you have. Most online sources mention a $200 termination fee, but legacy dial-up contracts might have lower fees. Refer to your billing plan to determine the exact amount you’ll need to pay.
  • Exceptions to the cancellation fee: EarthLink may waive the cancellation fee in certain circumstances, such as natural disasters, discontinuation of services in your area, or deployment for active duty in the military. Ensure you meet the criteria for exemption if applicable.

How to Cancel EarthLink Internet

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To cancel your EarthLink internet service, follow these steps:

  1. Call EarthLink customer service: The only way to cancel your internet service is by contacting EarthLink via phone. Residential customers should call 888-327-8454, while business customers should dial 844-ELNK-BIZ.
  2. Have your account information ready: Keep your EarthLink account number and phone number handy as the representative may require them for identity verification.
  3. Explain the reason for cancellation: The representative will ask how they can assist you. Clearly state that you want to cancel your service. You have the option to disclose the reason for canceling, but it’s not mandatory.
  4. Moving to a new address: If you’re canceling due to a move, provide the move date. EarthLink may offer to transfer your service to your new address after your current service ends. However, you can decline this offer and research different options later.
  5. Performance concerns: If you express dissatisfaction with the speed or performance of your current connection, the representative may suggest an upgrade to a different package. You can decline and proceed with the cancellation process.
  6. Choose the service end date: Confirm your decision to cancel and select the date you want the service to end. Keep in mind that you’ll be responsible for paying the full billing cycle.
  7. Request confirmation and billing details: The representative will create an internal request to cancel your service, sparing you from additional steps. Before ending the call, ask about the last bill amount, due date, and any early cancellation fees.

When Will Your Service End?

During the cancellation call, the EarthLink representative will inquire about your preferred service end date. They will confirm the chosen date before concluding the call. Shortly after, you will receive an email confirming that your service will end on the requested day. This email serves as your primary confirmation, and you won’t receive any further correspondence.

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Your internet service will cease on the specified day, including any associated EarthLink services like email or online backup.

Revoke the Automated Payment Authorization

If you enrolled in automated payments to settle your internet bill, consider revoking this authorization. During your call with EarthLink customer service, mention your intention to revoke the automatic payment authorization.

To ensure a smooth process, revoke the authorization at least three days before the next payment due date. Afterward, you may need to log into your EarthLink online account or contact customer service to make your final payment.

Don’t Forget to Return Your Equipment

If you rented a modem or router from EarthLink, you must return the equipment when canceling your service. Follow these steps:

  1. Receive the shipping label: EarthLink will send you a shipping label in the mail along with packaging instructions.
  2. Package and return the equipment: Utilize the provided label and carefully follow the instructions for packaging and returning the equipment. Wrap up the process within 30 days from the date EarthLink mailed the label to avoid additional fees for unreturned equipment.

Frequently Asked Questions

1. Can I cancel my EarthLink internet service online?
No, the only way to cancel your EarthLink internet service is by calling customer service. Use the provided numbers: 888-327-8454 for residential customers and 844-ELNK-BIZ for business customers.

2. Will I receive a refund if I cancel my service before the end of the billing cycle?
EarthLink does not provide refunds or partial credits for canceling your service before the end of the billing cycle. Plan your cancellation accordingly to maximize your usage.

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3. What happens if EarthLink continues billing me after the cancellation date?
Save the confirmation email of your service cancellation. If EarthLink mistakenly continues to bill you, you can refer to this email for documentation and request a refund.

Conclusion

Canceling your EarthLink internet service is a straightforward process. Contact EarthLink customer service by phone, provide the necessary details, and specify your desired service end date. Keep in mind any early cancellation fees associated with your contract. Return any rented equipment and settle any unpaid bills to ensure a smooth cancellation experience.

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