Tuesday, 16 Jul 2024

How to Reset HP Printer

Printers can sometimes be finicky devices, but a timely reset might just save the day. Many HP printer users encounter frustrating error messages or connection issues that can be resolved with a simple reset. In this article, we’ll provide you with a detailed guide on how to reset your HP printer. So, if you’re interested in learning how to do it, keep reading.

When Should You Reset Your Printer

Your HP printer may lose its temper from time to time. Here are some situations in which resetting your printer may be the answer:

  • Lots of Error Messages: Your printer frequently displays confusing error codes or messages, such as “Ink System Failure” or “Paper Jam” errors that persist even when there is no obvious paper jam. A reset at this point might clear up the confusion.

  • Connection Woes: A spotty Wi-Fi or USB connection can interrupt your printing from time to time. Resetting the printer can sometimes re-establish a stable connection, allowing your printer to communicate flawlessly.

  • Print Quality Dilemma: If your printed documents appear faded, smudged, or have misaligned text, it’s likely due to a clogged printhead or an improper configuration inside the printer. A reset may help re-calibrate settings and restore clear prints.

  • System Overload: Your HP printer may temporarily malfunction due to overloading or extended use. Resetting the printer can help clear these problems.

  • Printer Not Responding: Sometimes, the printer becomes unresponsive to commands, and a reset may restore it to a functional state.

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Precautions for Resetting an HP Printer

Before you start resetting your HP printer, it’s important to take a few precautions to avoid trouble later:

  • Back up Your Settings: Make a note of your custom settings before starting the reset.

  • Proper Shutdown: Before unplugging the power cord, make sure the printer is properly shut down.

Classification and Difference

There are generally two methods to reset HP printers: soft reset and hard reset.

How to Reset HP Printer

Soft Reset

A soft reset is a quick restart similar to restarting your computer. It solves small problems without deleting personalization or data. This is a useful initial troubleshooting method for common issues such as temporary glitches, minor connection issues, or unresponsive printer behavior.

Hard Reset (Restore Factory Settings)

A hard reset restores the printer to factory settings. Essentially, it resets the printer to the state it was in when it was first purchased. A hard reset is a last resort to fix printer issues that persist despite attempts at soft troubleshooting.

How to Soft Reset HP Printer

A soft reset allows the printer to cool down for a short time. Follow these steps:

  1. Press the power button to turn off the printer.
  2. Then, remove all power from the printer.
  3. Wait about a minute and then reconnect the power cord.
  4. Finally, press the power button to turn the printer on.

Check out this video to learn more about soft resetting your HP printer.

How to Hard Reset HP Printer – Restore Factory Settings

Sometimes, a more thorough approach is needed to clean up printer errors. Here are several ways to factory reset an HP printer:

1. Using Your Printer Control Panel

  • Press “-“, “home”, “-“, and “-” successively, then select “OK” to enter the “Support Menu”.
  • Select the down arrow and scroll down until you find “Resets Menu” and select “OK”.
  • Swipe down to select “Semi-full reset” and select “OK”.
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Watch this video to learn how to do a hard reset using the control panel, for example, an HP Envy 4500 e-All-in-One.

Alternatively, you can try the following method:

  • Visit “Settings” and find “Printer Maintenance”.
  • Scroll down to find the “Restore” option and select “Restore Factory Settings”.
  • Finally, select “Continue” to confirm the reset.

2. Resetting via Embedded Web Server (EWS)

The Embedded Web Server (EWS) provides a web-based interface to manage printer settings and configuration. Follow these steps:

  1. Get the IP address of your HP printer. Select “Network Configuration” from the HP Smart App, and the printer will print relevant information.
  2. Open a browser on a computer connected to the same network as the printer and enter the printer’s IP address.
  3. After entering, select “General” on the page, then select “Reset Factory Settings” and “Reset”.

3. Button Combinations or Sequence

HP printers without touch screens have specific button combinations or sequences that trigger a factory reset, such as the “X” button and the WiFi button at the same time. These steps may vary depending on your printer model, so please refer to your printer manual or HP support documentation.

Watch this video to learn how to do a hard reset on an HP printer without a touch screen.

4. Using the HP Smart App (Available on Some Models)

For printers compatible with the HP Smart app, you can easily set up using your phone.

  1. Open the HP Smart app on your mobile device and select your HP printer icon.
  2. Select “Advanced Settings”, find “System” in the menu bar in the upper right corner, and click “Services”.
  3. Then, log in to your account and finally select “Restore Defaults”, and the printer will begin to reset.
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Watch this video to learn how to make a hard reset using the HP Smart app.

Please note that troubleshooting or checking for software updates/drivers might resolve the issue without resetting. Also, ensure that your HP printer is correctly connected to the network. If resetting doesn’t fix the issue, consider seeking professional help.

Frequently Asked Questions

Q: How often should I reset my HP printer?
A: Resetting your HP printer is typically only necessary when you encounter persistent issues like error messages, connection problems, or print quality dilemmas.

Q: Will resetting my HP printer delete my personal settings?
A: No, a soft reset will not delete your personal settings. However, a hard reset will restore the printer to factory settings, so any customizations you made will be erased.

Q: Can I perform a hard reset on my HP printer without using a computer?
A: Yes, you can perform a hard reset directly from your printer’s control panel or via the HP Smart app if your printer is compatible.

Q: How long does it take for a hard reset to complete?
A: The duration of a hard reset can vary depending on your specific printer model. It typically takes a few minutes to complete.


Resetting your HP printer can effectively resolve a variety of issues, from error messages to printing failures. A soft reset is a common way to deal with printing problems. When a soft reset is not enough, a hard reset clears everything, returning your printer to its original state. If the problem persists, consider seeking professional help from HP. Remember to always back up your settings and follow the necessary precautions before resetting your printer.