Saturday, 22 Jun 2024

How to Factory Reset an HP Laptop

If you’re planning to sell your HP laptop or experiencing technical problems, it may be necessary to factory reset the device. In this guide, we will walk you through the step-by-step process of resetting your HP laptop using Windows Settings or Windows Recovery mode.

How to Factory Reset an HP Laptop using Windows Settings

The easiest way to factory reset your HP laptop is by using the Settings app in Windows. However, it is important to note that your computer must be able to boot and run normally for this method to work. If your laptop is not functioning properly, please refer to the next section.

  1. Plug in your laptop: Before initiating the reset process, ensure that your laptop is connected to a power source to avoid running out of power during the reset.
  2. Access Windows Settings: Click on the Start button and select “Settings” from the menu.
  3. Search for reset options: In the Settings search box, type “reset this PC” and select the corresponding option when it appears in the search results. Find the Reset this PC page from the Settings app.
  4. Initiate the reset: On the Reset this PC section at the top of the page, click “Get started.”
  5. Choose reset options: On the Choose an option page, select either “Keep my files” or “Remove everything” depending on your preference. If you are selling the laptop, it is recommended to choose the option to remove everything. You can retain your files or wipe away everything during the reset.
  6. Follow the instructions: Continue to answer any further questions regarding the reset process. You may be given the choice to download Windows from the cloud or install it locally. The cloud download provides the most up-to-date version but requires up to 4 GB of storage space on your laptop.
  7. Confirm the reset: On the Ready to reset this PC screen, click “Reset.” When you're ready, click "Reset."
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Now, all you need to do is wait for the reset process to complete. Please note that this may take some time.

How to Factory Reset an HP Laptop using Windows Recovery

If your HP laptop is not starting properly or you are unable to access the Settings app, you can still reset your computer using Windows Recovery mode, which can be accessed through Windows Safe Mode.

  1. Turn off your laptop: Ensure that your computer is turned off.
  2. Disconnect external devices: Remove any external devices, such as USB printers or memory drives. However, make sure that your laptop is plugged into AC power.
  3. Access Windows Recovery: Turn on the laptop and immediately press the F11 key repeatedly until System Recovery starts.
  4. Select Troubleshoot: On the Choose an option screen, click “Troubleshoot.” The Troubleshoot option in Safe Mode lets you get to the reset settings.
  5. Choose reset options: Click “Reset this PC.”
  6. Select reset preferences: Choose either “Keep my files” or “Remove everything” depending on your requirements. If you are getting rid of the computer, select the option to remove everything.
  7. Find your recovery key ID: You might be prompted to find your recovery key ID. Follow the provided instructions to locate your key at and enter it on the page. If your laptop is not functioning properly, you may need to find the key on another device. Your Microsoft account keeps a list of all the recovery key IDs in case you need them.
  8. Initiate the reset: Click “Reset” to begin the reset process.

Please be aware that the reset may take some time to complete.

How to Keep Your Windows Drivers Up to Date

To prevent the need for a factory reset on your HP laptop and to avoid troubleshooting or resolving serious issues, it is recommended to keep your computer’s drivers up to date. While Windows automatically updates many drivers by default, there may be instances where manual updates are required.

  1. Access the Device Manager: Open the Device Manager by clicking on the Start button and searching for “Device Manager.”
  2. Identify the device: Locate the device that needs updating in the list of devices.
  3. Update the driver: Right-click on the device and choose the option to update the driver.
  4. Further instructions: For detailed instructions and more information on how to update or reinstall drivers in Windows 10, refer to our guide on the subject.
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By following these steps, you can ensure that your HP laptop is running with the latest driver updates, minimizing the need for a factory reset.

Frequently Asked Questions

Q: How do I reset my HP laptop without a password?

A: If you have forgotten your password or are unable to log in to your HP laptop, the factory reset process outlined in this article will still work. However, please note that resetting your laptop will remove all personal files and data.

Q: Will a factory reset solve software issues on my HP laptop?

A: Yes, performing a factory reset on your HP laptop can often resolve software-related issues. However, please remember to back up any important files before proceeding with the reset.

Q: How can I back up my files before performing a factory reset?

A: There are several methods to back up your files, such as using an external hard drive, cloud storage services, or transferring them to another computer via a network. Choose the method that best suits your needs and ensure your files are safely backed up before proceeding with the reset.


Resetting your HP laptop may be necessary when selling the device or troubleshooting technical problems. By following the steps outlined in this guide, you can easily perform a factory reset using Windows Settings or Windows Recovery mode. Additionally, keeping your Windows drivers up to date can help prevent the need for a factory reset in the future. Remember to back up your files before initiating any reset process to avoid any potential data loss.

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