Saturday, 13 Jul 2024
Technology

Solved: Locked due to too many unlock attempts after update

I understand the frustration of unexpectedly being locked out of your phone, and I’m here to help you resolve this issue. If you find yourself in this situation, follow the steps below to regain access to your device.

Try changing your unlock method

The first step is to change your unlock method and see if the issue persists. If it doesn’t, try switching back to your previous settings to see if that helps. Additionally, turning off and then turning on the accidental touch protection might also resolve the problem.

If you need assistance with any of these steps, refer to this guide for detailed instructions.

Clear your device’s cache partition

If changing the unlock method didn’t solve the issue, the next step is to clear your device’s cache partition. To do this, follow the steps below:

  1. Press and hold the power button and volume down button simultaneously until the device resets itself.
  2. Once the device resets, quickly hold the power button and volume up button until the Samsung logo appears.
  3. Use the volume up and down buttons to navigate to the “Wipe cache partition” option.
  4. Press the power button to select the option and proceed with clearing the cache partition.
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Check for third-party applications

If clearing the cache partition didn’t resolve the issue, it’s possible that a third-party application is causing the problem. To determine if this is the case, follow these steps:

  1. Activate the Safe Mode on your device. This mode disables all third-party applications and only allows the use of pre-installed apps.
  2. If the issue persists in Safe Mode, it’s unlikely that a third-party application is causing the problem.

Factory reset

If the issue persists after trying the previous steps, performing a factory reset may be necessary. Before proceeding, make sure to back up your data using the instructions provided in this guide. Keep in mind that a factory reset will erase all data on your device that is not pre-installed.

To perform a factory reset, use the instructions provided in this guide.

Contact a certified technician

If none of the troubleshooting steps resolved the locking behavior, it may be time to seek assistance from a certified technician. If you are in the U.S., you have two options:

  1. Visit a local U.S. walk-in service location. You can find the nearest location at uBreakiFix.
  2. Ship your phone in for service. To arrange this, please reach out to us via one of the following options:

For service outside of the U.S., please visit the Samsung visit location site.

Frequently Asked Questions

  1. What should I do if the issue persists after a factory reset?
    If the problem persists after performing a factory reset, it’s recommended to contact a certified technician for further assistance.

  2. Will I lose my data if I perform a factory reset?
    Yes, a factory reset will erase all data on your device that is not pre-installed. Make sure to back up your data before proceeding.

  3. How can I access Safe Mode on my device?
    To access Safe Mode, follow the instructions provided in the Safe Mode guide.

  4. Are there any other troubleshooting steps I can try before contacting a technician?
    The steps provided in this article are the recommended troubleshooting steps for this issue. If none of them work, it’s best to seek assistance from a certified technician.

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Conclusion

Being locked out of your phone can be frustrating, but with the steps outlined in this article, you should be able to regain access to your device. If you encounter any difficulties or have further questions, don’t hesitate to reach out to us through the provided contact options.