Wednesday, 17 Jul 2024

How to Factory Reset an Android Phone with a Broken Screen

Have you ever found yourself in a situation where your smartphone screen is completely shattered, but you desperately need to wipe all your personal data before sending it for repair? Well, worry not! In this week’s Tech 911 column, we will discuss how to factory reset an Android phone with a broken screen. So, let’s dive in and help you fix this predicament.

Meet Frank, Our Troubled Reader

Allow me to introduce you to Frank, a Lifehacker reader who recently reached out to us with his geeky dilemma. Frank owns a Samsung J7 Pro, and he wants to know how to wipe or delete all the data from his phone. The catch? The screen and LCD are completely cracked, although the device still powers on and lights up. Quite a conundrum, isn’t it?

Broken Phone

The Normal Way: When the Screen Functions

If your shattered screen still responds to touch and you can somewhat navigate the device, you’re in luck. You can perform a factory reset the usual way. Simply follow these steps:

  1. Tap on the Settings app.
  2. Look for either “General Management,” “Backup and reset,” or “Privacy” (the exact wording may vary depending on your Galaxy J7 Pro).
  3. Select “Factory Data Reset” to initiate the process.
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Samsung provides an alternative factory reset method that you can try as well:

  1. Switch off the device.
  2. Press and hold the Volume up button, the Power button, and the Home button simultaneously.
  3. Release ONLY the Power button when you feel the device vibrate.
  4. A screen menu will appear; release the remaining buttons.
  5. Use the Volume down button to highlight ‘Delete all user data,’ and then press the Power button to select.
  6. Press the Power button again to confirm the selection of ‘Yes – delete all user data.’
  7. Finally, highlight and select the ‘reboot’ option using the Power button.

When the Screen is Unresponsive: Alternative Options

If the methods mentioned above fail to work due to extreme screen damage, don’t worry—there are still two other solutions you can try.

  1. Google’s Find My Device: If you’ve linked your smartphone to a Google or Samsung account, you can utilize Google’s Find My Device or Samsung’s Find My Mobile tool to reset your device. Simply activate the factory reset option, and your smartphone will need to be powered on for the reset to begin. Once the process is complete, you won’t be able to locate your device using Find My Device or Find My Mobile since it will no longer be associated with your account.

Remember, after a factory reset, your phone will revert to its default settings, ensuring your personal data is no longer accessible.

  1. Seek Expert Help: In case none of the above methods work or you encounter any difficulties, it’s best to seek professional assistance. Consult a reliable technician or smartphone repair service to ensure that your device is properly reset and repaired.
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Have More Tech Questions? We’re Here to Help!

If you have any other tech-related queries, feel free to share them with us. Is there a persistent Windows or Mac issue bothering you? Are you seeking advice on useful apps, browser extensions, or utilities? Let us know in the comments below or email us at [email protected]. We are here to assist you!

Remember, when it comes to fixing your broken screen and wiping your smartphone’s data, it’s always better to be safe than sorry.