Sunday, 23 Jun 2024
Technology

How to Regain Lost Access to Facebook Business Pages

how to recover a facebook business page

If you’ve lost access to your Facebook Business Page or Business Manager, you know the frustration and stress that comes with it. Without access, you can’t share or schedule content or ads on your Facebook or Instagram accounts. This can have a detrimental effect on your reputation and ultimately impact sales. But fear not, there are steps you can take to regain access and get your page up and running again.

Common reasons why people lose access to a Facebook Page

Losing access to your Facebook Business Page is a common occurrence, and you’re not alone in this struggle. Here are a few common reasons why people lose access:

  • Another employee set it up and has since left the company
  • An agency set it up for you
  • You set it up with an old Facebook account that you no longer have access to
  • Your account was hacked by a bad actor who won’t give you access back

Can you regain access to a Facebook Business Page?

The good news is that you can regain access to your Facebook Business Page and Business Manager. After working with hundreds of pages, we’ve discovered the best process to follow for a quick recovery. In most cases, you’ll need to contact Facebook support for assistance. To make this process smoother, it’s important to know what information you’ll need to provide.

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1. Identify the page owner & try to contact them

Start by identifying the current owner of your Facebook Page. Depending on whether you’re using the “Classic Page” version or the “New Page Experience,” the process may differ. Once you’ve identified the owner, reach out to them if you recognize the business or any of the listed admins. They may be able to grant you access through their page settings or Business Managers.

2. Use the “Give Feedback On This Business” functionality

If you don’t recognize the business that currently owns your Facebook Page, you may have the option to give feedback directly to Facebook. Look for the “Give Feedback On This Business” button next to your page. Click the button and choose the option that best describes your situation. Facebook Support will contact you for further information within 24 hours.

3. Submit an “admin dispute request”

If you see a message about a pending partner request on your Page Settings / Page Role page, you can submit an Admin Dispute Request. This is a shortcut to get directly into the right Facebook support issue. Follow the instructions to provide the necessary information to resolve your Business Admin Dispute and regain access.

4. Contact Facebook – here’s the exact information to use

If the previous options don’t work, you’ll need to reach out to Facebook support directly. Follow these steps:

  • Visit the Facebook Support page and select your page or the business you’re trying to regain access to.
  • If you can’t select them, choose any asset.
  • Provide the following information in your ticket:
    • The Facebook Page URL you’re requesting access to or the Facebook Business Manager Name and ID.
    • A copy of a valid government-issued photo ID, such as a current driver’s license or passport.
    • The Facebook email address and profile URL associated with the account you want to add as the new admin.
    • A description of your relationship to the business and your authority to request access.
    • An explanation of your request and any termination of employment or business relationship.
    • The past three invoices/billing statements on the ad account(s) owned by the business.
    • The last 4 digits of the credit card(s) on the account(s).
    • If the Business Manager doesn’t have any ad account, declare it in the statement.
    • A declaration that the provided information is true and accurate, signed by hand.
    • Proper business documents to confirm your connection to the business.
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Within 24 hours, you should receive a response from Facebook. Once you regain access, make sure to assign yourself access to any assets you need, such as pages or ad accounts.

Was someone who manages your Facebook page hacked?

If one of your admins was hacked, you can report it to Facebook via this link.

Have you ever lost access to a Facebook Business Manager or Facebook Page? Share your tips and experiences in the comments below, and let’s help each other recover access and regain control.