Saturday, 13 Jul 2024

Notebook Troubleshooting – Laptop Built-in Keyboard Issues

If you’re facing issues with the built-in keyboard on your laptop such as unresponsive keys, slow response, or problems with shortcut key functions, you’ve come to the right place. In this article, we’ll provide troubleshooting steps to help you resolve these problems.

Windows 11 Operating System

Some or all keys are not working

If your keyboard is not working, follow these troubleshooting steps:

  • Update and confirm BIOS / Windows packages / drivers: Make sure you have the latest version of the BIOS, Windows packages, and drivers installed on your laptop. Updating software often improves system stability and optimization. Refer to the articles below for instructions on updating BIOS, executing Windows updates, and updating drivers via System Update in MyASUS:

  • Reinstall driver in Device Manager: If the problem persists after updating the software, try reinstalling the keyboard driver in Device Manager. Here’s how:

    1. Type and search for Device Manager in the Windows search bar, then click Open.
    2. Click the arrow next to Keyboards, right-click your keyboard name, and select Uninstall device.
    3. Confirm the uninstallation and then restart your computer. The driver will be automatically installed after the restart.
  • Use the keyboard troubleshooter: If reinstalling the driver doesn’t solve the issue, you can use the built-in keyboard troubleshooter.

    1. Type and search for Troubleshoot settings in the Windows search bar, then click Open.
    2. In the troubleshoot window, select Keyboard and click Run the troubleshooter.
    3. Follow the on-screen prompts to detect and resolve any problems.
  • Restore the system from a restore point: If the issue started recently and you have a restore point available, you can try restoring your computer to a point before the problem occurred. Refer to the article on How to use restore point to restore the system for detailed instructions.

  • Reset your PC: If none of the above steps help, you can reset your PC to its original configuration after backing up your personal files. Check out the article on How to reset the system for more information.

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Keys are not sensitive

If there is a short delay before the characters display on the screen when you press a key or if multiple characters display when you press a key once, follow these steps:

  • Disable Filter keys:

    • Type and search for Ease of Access keyboard settings in the Windows search bar, then click Open.
    • Turn off the Use Filter Keys function.
  • Adjust key repeat delay:

    • Type and search for Control Panel in the Windows search bar, then click Open.
    • Click Category on the top-right of the screen and select Large icons.
    • Select Keyboard.
    • Drag the Repeat delay slider to Long and click Apply and OK.

What I type on the keyboard doesn’t match what I see on the screen

If pressing specific keys displays numeric characters on the screen or if the preferred language is incorrect, follow these steps:

  • Enable NumLock function:

    • Type and search for Run in the Windows search bar, then click Open.
    • Type osk in the Run window and click OK.
    • After opening the on-screen keyboard, click Options.
    • Check the box of Turn on numeric key pad, then click OK.
    • Click NumLock in the on-screen keyboard to enable the NumLock function.
  • Check preferred language and keyboard:

    • Type and search for Language settings in the Windows search bar, then click Open.
    • Make sure the preferred language is correct. If it’s incorrect, click Add a preferred language.
    • Search for the desired language, click Next, and then click Install.
    • After installation, select the installed language, click Options, and make sure the keyboard is correct.
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Hotkeys not functioning properly

If the hotkeys on your ASUS notebook are not working, follow these steps:

  • Update the driver and utility: Use ASUS Live Update (or MyASUS) to automatically update the driver and utility. Alternatively, you can manually download the latest driver and utility from the ASUS Official Website. Visit the ASUS Support page, search for your model, and download the required driver and utility.

For more information on hotkeys and their functions, refer to the User Manuals of your ASUS notebook.

Frequently Asked Questions

Q: Why can’t I find the ATKACPI driver on the ASUS Support Site?

A: The hotkeys driver and utility vary depending on different generations of ASUS laptops. Follow the flow chart below to find the correct driver and utility on the ASUS support site:

  1. Check if there is ASUS System Control Interface V2 (Driver) on the ASUS Support Site.

    • If yes, download ASUS System Control Interface V2 Driver and MyASUS.
    • If no, proceed to the next step.
  2. Check if there is ASUS Keyboard Hotkey Driver (ATK Package) on the ASUS Support Site.

    • If yes, download ASUS Keyboard Hotkey Driver (ATK Package) and ASUS Keyboard Hotkeys App.
  3. If ATK Package is not available, download it.

For a visual guide on finding and installing the required driver and utility for touchpad hotkeys, refer to the X513UA example mentioned in this article.

If you’re still unable to resolve your problem, download MyASUS and try the System Diagnosis for further troubleshooting.

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Remember, keeping your software up to date and following the provided troubleshooting steps can help resolve many laptop keyboard issues. If you need further assistance, don’t hesitate to reach out to our support team.


We hope this article has provided useful troubleshooting steps for the built-in keyboard issues on your laptop. Remember to keep your software up to date and follow the instructions carefully. If you have further questions or encounter any difficulties, please reach out to our support team at Eireview.