Saturday, 22 Jun 2024

Solved: HP Deskjet 3700 Series Cannot Connect to Wi-Fi

hp deskjet 3700 not connecting to wifi

Welcome to the Eireview! In this article, we will address the issue of the HP Deskjet 3700 Series printer not connecting to Wi-Fi. We understand how frustrating it can be when setting up a new printer, but don’t worry, we’re here to help you resolve this issue step-by-step.

Standard Wireless or Wi-Fi Direct

If you are trying to connect the printer to standard wireless, it is important to ensure that the Wi-Fi Direct setting is toggled OFF at the printer. Wi-Fi Direct is a direct wireless connection between the printer and the computer, without the need for a router or any other network connection. However, if you want to use standard wireless that connects to the router controlling your network, make sure to turn off Wi-Fi Direct at the printer.

Network Connection – Frequency / Band / Speed

The HP Deskjet 3700 Series printer only supports 2.4GHz frequency for network connections. If you are using a dual-band network that supports both 5GHz and 2.4GHz, it is essential to check that your router is set up to broadcast all frequencies it supports. Additionally, consider creating a separate SSID network for each frequency and connect the printer to the SSID network on the desired frequency.

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It’s worth noting that 2.4GHz is less affected by obstacles and supports a longer distance between the router and the printer, while 5GHz provides faster speeds.

Wireless – Embedded Web Server (EWS)

If you can get the printer onto the network, you can access the Embedded Web Server (EWS) to check, adjust, and configure the Wireless IPv4 setup. To access the EWS, open your favorite browser and enter the printer’s IP address into the URL or Address bar. From there, navigate to the Network settings, Wireless (802.11), and IPv4 Configuration sections. Ensure that you select and connect to the correct SSID network for the desired bandwidth.

Printer Software

In most cases, after establishing the preliminary network connection, you can finalize the setup by installing the Full Feature Software. This software provides comprehensive functionality, including printing and scanning from various applications, access to printing preferences, and additional features like faxing (if applicable).

To install the Full Feature Software, follow these steps:

  • Uninstall any existing printer software from the Control Panel.
  • Restart your computer.
  • Check in Devices and Printers and remove the printer if necessary.
  • Disconnect any USB cable between the printer and the computer.
  • Download and save the Full Feature Software installation package.
  • Run the installation package as an administrator.
  • Connect the printer via USB cable when prompted.
  • Restart your computer.

Frequently Asked Questions

Q: How do I turn off Wi-Fi Direct on the HP Deskjet 3700 Series printer?
A: To turn off Wi-Fi Direct, navigate to the printer settings and disable the Wi-Fi Direct option.

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Q: Can I connect the HP Deskjet 3700 Series printer to a 5GHz network?
A: No, the printer only supports a 2.4GHz network.

Q: How do I access the Embedded Web Server (EWS) of the printer?
A: Open your favorite browser and enter the printer’s IP address into the URL or Address bar.


We hope this guide has helped you resolve the issue of the HP Deskjet 3700 Series printer not connecting to Wi-Fi. By following the steps provided, you should be able to set up your printer successfully. If you have any further questions or concerns, feel free to reach out to us at Eireview. Remember, we are here to help you every step of the way.

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Note: This article has been created based on an original article found on the HP Support Community website.