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it support consultant

University of Iowa Hospitals and Clinics department of Health Care Information Systems is currently seeking an IT Support Consultant to be a part of their team. This role involves providing support in deploying and troubleshooting managed applications on personal and institutional mobile devices. Additionally, the IT Support Consultant will be responsible for deploying and maintaining enterprise mobile devices, as well as technical troubleshooting for software applications and managing software in a workstation environment.

Position Responsibilities

  • Install software using established procedures.
  • Provide software troubleshooting in the UIHC environment.
  • Deploy and support enterprise mobile devices.
  • Identify and address trends with supervisors and appropriate teams.
  • Utilize systems for hardware and software inventory, software deployment, and software configuration management.
  • Follow workflow procedures and track work using department-wide tools.
  • Investigate and resolve widespread computer problems.
  • Collaborate with customers and technicians to resolve issues.
  • Provide technical assistance to desktop support team members.
  • Collaborate with campus IT professionals to achieve organizational IT goals.
  • Assist customers in determining hardware and software requirements for specific applications.
  • Provide occasional basic training for UIHC systems.
  • Maintain documentation on solutions and create how-to documentation.
  • Maintain accurate records of services performed and systems developed.
  • Coordinate software/storage upgrades and moves.
  • Facilitate communication between divisions, departments, and customers.

About Health Care Information Systems (HCIS)

Health Care Information Systems (HCIS) is responsible for providing and supporting information and communication systems and technology that contribute to quality patient care, medical education, and research. They offer comprehensive support for patient care delivery, communication, technology innovation, medical education, and research. HCIS aims to create a positive and rewarding environment for information technology and communication staff.

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Pay Grade and Salary

University of Iowa offers a generous benefits package, including 24 days of paid vacation per year and paid sick leave. For more detailed information about the benefits package, please visit hr.uiowa.edu/benefits.

Frequently Asked Questions

Q: What is the role of an IT Support Consultant at University of Iowa Hospitals and Clinics?

A: The IT Support Consultant is responsible for deploying and troubleshooting managed applications on personal and institutional mobile devices, as well as managing software in a workstation environment. They also provide technical assistance and collaborate with teams to address computer-related issues.

Q: What are the responsibilities of an IT Support Consultant?

A: The responsibilities include installing software, providing software troubleshooting, supporting enterprise mobile devices, identifying trends, managing software configurations, tracking work, resolving computer problems, collaborating with customers and technicians, providing technical assistance, assisting with IT goals, determining hardware and software requirements, creating documentation, and coordinating upgrades and moves.

Q: What is Health Care Information Systems (HCIS) at University of Iowa?

A: Health Care Information Systems (HCIS) is a department that provides and supports information and communication systems and technology for University of Iowa Health Care. They offer comprehensive support for patient care, communication, technology innovation, medical education, and research.

Conclusion

The IT Support Consultant position at University of Iowa Hospitals and Clinics is an exciting opportunity to contribute to the deployment and troubleshooting of managed applications and support enterprise mobile devices. With a focus on collaboration and technical expertise, this role plays a vital part in ensuring the smooth operation of information systems and technology. If you have a passion for technology and enjoy problem-solving, this position might be the perfect fit for you.

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For more information about University of Iowa Hospitals and Clinics, visit Eireview.