Sunday, 23 Jun 2024
Technology

IT Support Analyst

it support plano

Headquartered in Plano, TX, Cinemark Holdings, Inc. is a leader in the motion picture exhibition industry with 500+ theaters in the U.S. and Latin America. Join Our Team!

Do you enjoy working together as a team to accomplish major goals? Join Cinemark to utilize and expand your skills! We are dedicated to making the movie experience memorable, “One Guest at a time.” Our world-class talent creates a warm and friendly culture through shared values.

The IT Support Analyst will be part of a small technical team who services 350+ corporate employees and 150+ remote employees.

A Day in the Life of an IT Support Analyst:

  • First responder to telephone calls, e-mail, and personnel requests for technical support
  • Provides users with support on hardware and software with advanced troubleshooting of problems
  • Desktop/Laptop deployment
  • Installation and updates of software applications
  • Removal of spyware and viruses
  • Active Directory user management
  • Internal IT training for users as needed
  • Additional projects and tasks as assigned

You Will Need to Have:

  • High school diploma or equivalent is required. Bachelor’s degree in IT is preferred or applicable industry experience
  • 3+ years of related experience and/or training; or equivalent combination of education and experience
  • Excellent verbal and written communication skills
  • A basic understanding of VPNs and remote user access to troubleshoot user connectivity issues
  • A strong working knowledge of Windows 10, Microsoft Office products, and Terminal Services
  • A basic understanding of Office 365
  • Basic knowledge of commonly-used concepts, practices, and procedures within an IT support environment
  • Must have proficient technical skills in Windows 10, Dell laptops and desktops, HP laptops and desktops, Cisco VPN Client, and Remote Desktop. Experience with current versions of Windows Server operating systems
  • Individual must be able to work independently in a fast-paced team environment. This role may require participation in an on-call rotation. To meet business needs, some evenings or weekends may be required
  • Self-motivation, intelligence, and strong work ethic
  • Willingness to learn
  • Demonstrate integrity, respect, commitment to excellence, collaboration, agility and value diversity every day with every team member
  • Strong problem-solving and troubleshooting skills
  • Ability to communicate in a technical and non-technical capacity
  • Ability to prioritize and multi-task as required
  • Ability to follow set standards and take direction
  • Ability to analyze and propose solutions to problems
  • Ability to work in a fast-paced, multi-project, and dynamic environment
  • Excellent organizational skills
  • Excellent communication skills: listening, writing, and verbal
  • Must be able to lift computer desktops and monitors to perform this job successfully
  • Bilingual in Spanish is a plus
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DISCLAIMER: This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All Cinemark locations are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.

Cinemark USA, Inc. is an Equal Opportunity Employer

Frequently Asked Questions

Q: What qualifications do I need to become an IT Support Analyst?

A: To become an IT Support Analyst, you will need a high school diploma or equivalent. A bachelor’s degree in IT is preferred, but applicable industry experience can also be valuable. You should have at least 3 years of related experience and/or training, or an equivalent combination of education and experience. Additionally, excellent verbal and written communication skills, knowledge of Windows 10 and Microsoft Office products, and the ability to troubleshoot technical issues are essential.

Q: What does a typical day look like for an IT Support Analyst?

A: As an IT Support Analyst, your day will involve responding to telephone calls, emails, and personnel requests for technical support, providing users with support on hardware and software, deploying desktops/laptops, installing and updating software applications, removing spyware and viruses, managing Active Directory users, and providing internal IT training for users when needed. You may also be assigned additional projects and tasks as required.

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Q: Are there any specific technical skills required for this role?

A: Yes, as an IT Support Analyst, you should have proficient technical skills in Windows 10, Dell laptops and desktops, HP laptops and desktops, Cisco VPN Client, Remote Desktop, and experience with current versions of Windows Server operating systems. A basic understanding of VPNs and remote user access, as well as knowledge of Office 365, will also be beneficial.

Conclusion

If you have a passion for IT and enjoy working in a fast-paced team environment, becoming an IT Support Analyst at Cinemark could be the perfect opportunity for you. With competitive qualifications and the chance to expand your skills, you’ll be part of a dedicated team that creates a memorable movie experience for customers. Apply today and join our world-class talent in making a difference in the motion picture exhibition industry.

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