Wednesday, 17 Jul 2024
Technology

Is anyone else having issues with ONVIF cameras and Ring Alarm Pro

If you’re facing challenges with your ONVIF cameras and Ring Alarm Pro, you’re not alone. Many users have reported experiencing difficulties in this setup. In this article, we’ll discuss some common issues and potential solutions to help you troubleshoot the problem.

Understanding the Requirements

According to Ring, the following requirements must be met for seamless integration:

  • Camera supports ONVIF
  • Camera supports a 1080p stream.
  • Camera supports H.264
  • “Have a valid password set”

Verifying Compatibility

To begin troubleshooting, it’s crucial to ensure that your cameras meet the specified requirements. In this case, let’s take the AXIS P3225-LVE MKII cameras as an example.

Firstly, you can connect the Triplett CamView IP Pro-D 8073, an ONVIF camera multimeter device, to the same switch port as the eero interface of the Ring Alarm Pro. If the device successfully locates all your cameras, this indicates that ONVIF is functioning correctly and the network is not causing any issues.

Furthermore, verify that your cameras support a resolution of 1080p, as it is the default and maximum resolution required by Ring. Additionally, ensure that your cameras are compatible with H.264, as you have been using this codec with other software solutions like BlueIris and Xprotect Pro.

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Lastly, make sure you have set valid passwords for the default “root” account, created a user account for yourself, and set up a “ring” account in the basic accounts section for each camera, including an “ring” ONVIF account. Confirm that all these accounts have been tested and are functioning properly.

Exploring Different Configurations

To rule out any configuration-related issues, you can try the following setups:

  • Connect the Ring Alarm Pro directly to the same network as the cameras.
  • Connect the Ring Alarm Pro and EERO as they are typically set up, with the device acting as the router and the EERO “inside” interface being on the same network as the cameras.
  • Put the EERO in “Bridge” mode.

Troubleshooting Error Messages

If you encounter the unhelpful error message “Hmmm. Something went wrong,” don’t worry. Resolving this issue requires some further investigation.

You can start by performing a packet capture in promiscuous mode or with your capture device in the middle to analyze the network traffic. Look for any attempts to communicate with the cameras or any scan or broadcast beacon. If you don’t observe any communication between the Ring/eero and the ONVIF cameras, it suggests that the devices are not attempting to locate them.

Seeking Support

When you reach out to Ring customer support, you might be advised to contact the camera manufacturer for assistance. While it may be unclear what specific help you need from Axis, it’s worth reaching out to them with your issue. You can explain that your Axis cameras work well with other systems but encounter compatibility problems specifically with Ring. They might offer some insights or suggest contacting Ring for further assistance.

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Frequently Asked Questions

Q: Why am I experiencing issues with my ONVIF cameras and Ring Alarm Pro?
A: Several factors can contribute to these compatibility problems, such as differences in camera settings, network configurations, or software limitations. This article aims to guide you through the troubleshooting process to identify and resolve these issues effectively.

Q: Can I use ONVIF cameras with Ring Alarm Pro?
A: Yes, Ring Alarm Pro supports ONVIF cameras. However, it’s essential to fulfill the specified requirements and ensure proper configuration for seamless integration.

Q: What should I do if my camera manufacturer and Ring support cannot resolve the issue?
A: If you’ve exhausted all available options with the camera manufacturer and Ring support, you might consider exploring alternative solutions or seeking advice from professional integrators experienced in similar setups.

Conclusion

Integrating ONVIF cameras with Ring Alarm Pro can sometimes be challenging. However, by verifying compatibility, exploring various configurations, and contacting the camera manufacturer and Ring support, you can increase the chances of resolving any issues you may encounter. Remember, patience and persistence are key when troubleshooting technology setups. Good luck!

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