Sunday, 23 Jun 2024

The Password is Incorrect: How to Unlock Your Encrypted Files

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Have you ever encountered the frustrating message, “The password is incorrect. The file cannot be opened,” when trying to access your password-encrypted files? This issue can be particularly worrisome when it comes to important files stored on separate hard drives. In this article, we will explore this problem and provide some possible solutions.

The Mystery of Disrupted Password Protection

You may have noticed that you were able to access the file just a few weeks ago but are now encountering difficulties. The recent replacement of your main hard drive and the restoration process using the most recent rsync backup may seem coincidental, but it’s crucial to understand that the replacement should not affect the password protection on your files.

LibreOffice Calc, the software you are using, might be the culprit responsible for the mangled password protection. This issue seems to occur specifically with files processed and protected by more recent versions of LibreOffice.

Troubleshooting Steps

To tackle this problem, we’ve compiled some troubleshooting steps that can help you regain access to your password-protected files:

  1. Check Caps Lock and File Permissions:

    • Double-check that the Caps Lock key is not enabled, as this can sometimes lead to password errors.
    • Verify the file permissions to ensure that you have the necessary privileges to open the file.
  2. Test Older Backups:

    • Attempt to open older archived backup copies of the password-protected files. If they open successfully, it indicates a compatibility issue with the newer version of LibreOffice Calc.
  3. Downgrade LibreOffice:

    • Consider downgrading your LibreOffice installation to an earlier version, such as libreoffice-still-6.4.7-8, to test if the problem persists.
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Frequently Asked Questions

Q: I can open the file archive but not the actual file. What could be causing this?
A: If you can access the file archive but not the actual file, it suggests that the issue lies within the password protection of the file itself. Try the troubleshooting steps outlined above to rectify the problem.

Q: I recently replaced my main hard drive. Could this be the cause of the issue?
A: The replacement of your main hard drive is unlikely to affect the password protection of your files, as long as the LibreOffice software is installed on a separate drive.

Q: Can I recover the previous UUID of the hard drive to resolve the issue?
A: While it’s possible that LibreOffice may have stored some identifier like the UUID of the hard drive, it should not impact the ability to open password-protected files. The problem is more likely related to the compatibility between LibreOffice versions.


It can be frustrating to encounter password errors when trying to access encrypted files. In the case of LibreOffice Calc, recent versions may cause disruptions in password protection. By following the troubleshooting steps outlined in this article, you can potentially resolve the issue and regain access to your important files.

Remember, if all else fails, consider reaching out to the LibreOffice community or filing a bug report to receive further assistance. Stay informed and proactive when it comes to technology issues, and ensure the security of your valuable data.

For more valuable information and insights on technology, visit Eireview.

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