Saturday, 22 Jun 2024

How to Reset Your Surface Device

If you’re experiencing issues with your Microsoft Surface device, resetting it to its default settings can be a highly effective solution. Whether you’re encountering problems with Windows 11, your device’s performance, hard drive space, or any other issues, a reset can often resolve them. However, it’s important to note that resetting your device will erase all data, so it’s advisable to back up your files beforehand using a cloud-based storage platform like OneDrive. Once you’ve completed your backup, follow the step-by-step instructions below to reset your Surface device.

Soft Reset vs. Hard Reset on Your Surface

There are two types of resets you can perform on your Surface device: a soft reset and a hard reset. A soft reset is the simplest way to restart your Surface device. It clears the device’s memory and refreshes the operating system without deleting your personal files or data. If your Surface device is frozen or unresponsive, a soft reset may be all that’s needed to resolve the issue.

On the other hand, a hard or factory reset erases all your data and restores your Surface device to its original factory settings. This type of reset is useful when you’re selling or donating your device or simply want to start fresh with a clean slate.

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It’s crucial to back up the contents of your hard drive if you’re planning to perform a hard reset. This step is also necessary if you need to send your Surface device for repairs because the hard drive will be wiped clean. Microsoft OneDrive cloud backup is the easiest way to recover your files after a hard reset, provided you have an internet connection.

Soft Reset Your Surface Device

To perform a soft reset on your Surface device, follow these steps:

  1. Press and hold the power button on your device for 30 seconds.
  2. Release the power button and wait for 10 seconds.
  3. Press the power button again to turn on your Surface device.

Please note that the instructions may vary depending on the model of your Surface device. Older models may require you to hold down a volume button in addition to the power button. Refer to your specific Surface model for detailed resetting instructions.

Hard Reset Your Surface Device

To perform a hard reset on your Surface device, follow these steps:

  1. Select Start > Settings > System > Recovery.
  2. Choose Reset this PC.
  3. Decide whether you want to keep or remove your personal files.
  4. Select Cloud download if you have a OneDrive account, or Local reinstall if you’re using an external hard drive.
  5. Select Reset.

Resetting your Surface device is an effective way to resolve software or performance issues. However, it’s important to remember that this is just the beginning. To ensure your device stays up-to-date and performs at its best, regularly install Windows 11 updates. If you’re resetting your Surface device because you’re interested in selling or donating it, you might consider upgrading to a newer model. Use the Help me choose tool to find the perfect Surface device upgrade for you.

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Frequently Asked Questions

  1. Can I perform a reset without backing up my Surface device?
    It is highly recommended to back up your device before performing a reset to avoid losing any important data. Using a cloud-based storage platform like OneDrive makes the backup process convenient.

  2. Will a hard reset remove all my personal files?
    Yes, a hard reset will erase all your personal files and restore your Surface device to its factory settings. Ensure that you have backed up your data before proceeding with a hard reset.

  3. Do I need an internet connection to recover my files after a hard reset?
    Yes, you will need an internet connection to recover your files from Microsoft OneDrive after a hard reset.

  4. How often should I update my Surface device after performing a reset?
    It’s important to regularly install Windows 11 updates to keep your Surface device secure and performing optimally. Check for updates frequently and install them as they become available.


Resetting your Surface device can help resolve various issues and provide a fresh start. Whether you opt for a soft reset or a hard reset, follow the step-by-step instructions provided to ensure a successful reset process. Remember to back up your files before performing a reset and keep your device updated with the latest Windows 11 updates. And if you’re considering an upgrade, explore the range of Surface devices available to find your perfect match.