Sunday, 14 Jul 2024
Technology

AutoComplete Not Working Correctly in Outlook 2010

outlook autocomplete not working for some contacts

Have you been experiencing issues with the AutoComplete feature in Outlook 2010? AutoComplete is designed to display names and email addresses as you start typing them, making it easier to address your emails. However, if this feature isn’t functioning properly, it can cause frustration and inefficiency. Luckily, there are some troubleshooting steps you can take to resolve the issue.

Check to See if AutoComplete is Turned On

To begin, let’s make sure that AutoComplete is enabled in your Outlook settings:

  1. In Outlook, select File > Options.
  2. Choose the Mail tab.
  3. Scroll down until you see the Send messages section. Ensure that the Use AutoComplete List to suggest names when typing in the To, Cc, and Bcc lines box is checked.
  4. If AutoComplete is already turned on, your first troubleshooting step should be to clear out the AutoComplete list. Select the Empty AutoComplete List button.
  5. A confirmation window will appear. Select Yes to proceed.
  6. Try sending a few test emails to the same email address. If AutoComplete still doesn’t start working, let’s move on to the next steps.

If You Have a Home Email Account

If AutoComplete is enabled but still not working correctly, there may be an issue with a file in your RoamCache folder. Follow these steps to reset AutoComplete:

  1. Start Outlook.
  2. Select File > Info > Account Settings.
  3. If the window says Microsoft Exchange under Type, please refer to the next section for the solution.
  4. Exit Outlook.
  5. Let’s locate the Outlook folder. Select Start, type in or copy and paste %LOCALAPPDATA%MicrosoftOutlook into Search program and files.
  6. Choose the Outlook folder listed at the top of the window.
  7. Right-click the RoamCache folder, select Rename, and change the folder name to old_RoamCache.
  8. When you restart Outlook, it will create a new RoamCache folder.
  9. Start Outlook and test if AutoComplete is working as expected.
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iTunes, Outlook Change Notifier Add-in Interfering with AutoComplete

In some cases, the issue with AutoComplete not functioning correctly can be due to an add-in called Outlook Change Notifier, which is installed by iTunes. If you have iTunes Version 10.0.0.22, it might cause Outlook to not shut down properly, leading to AutoComplete issues. Updating your iTunes software to version 10.1.0.56 or newer should resolve the problem.

If you no longer use iTunes or wish to disable the add-in manually, follow these steps:

  1. From within Outlook, select File > Options and choose Add-Ins.
  2. At the bottom of the dialog, click the Go… button.
  3. Scroll down the list until you find Outlook Change Notifier and uncheck it.
  4. Press OK to confirm and close the dialog.

If You Have a Microsoft Exchange Server Account

If AutoComplete is enabled but still not working correctly with a Microsoft Exchange Server account, you can try resetting AutoComplete by following these steps:

  1. Open Outlook.
  2. Select File > Info > Account Settings.
  3. If the window does not say Microsoft Exchange under Type, please refer to the previous section.
  4. Prepare Outlook to run without Cached Exchange Mode:
    • Select the File tab and then select Account Settings.
    • Choose Account Settings again.
    • Highlight your Microsoft Exchange Server account and select Change.
    • Clear the Use Cached Exchange Mode check box, select Next, and then select Finish.
    • On the Account Settings dialog box, select Close.
  5. Exit Outlook.
  6. Locate the Outlook folder:
    • Select Start, type in or copy and paste %LOCALAPPDATA%MicrosoftOutlook into Search program and files.
    • Choose the Outlook folder listed at the top of the window.
  7. Right-click the RoamCache folder, select Rename, and change the folder name to old_RoamCache.
  8. When Outlook restarts, it will create a new RoamCache folder.
  9. Start Outlook and follow these steps to turn on Cached Exchange Mode:
    • Select the File tab, and select Account Settings.
    • Choose Account Settings.
    • Highlight your Microsoft Exchange Server account, and then select Change.
    • Select the Use Cached Exchange Mode check box, select Next, and then select Finish.
    • On the Account Settings dialog box, select Close.
  10. Exit and then restart Outlook.
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What is the Difference Between AutoComplete and Suggested Contacts?

It’s important to understand the distinction between AutoComplete and Suggested Contacts in Outlook. While AutoComplete displays possible matches to names and addresses gathered from your past emails, Suggested Contacts is a folder in Outlook that stores addresses you might want to add to your Contacts. During the AutoComplete process, Outlook only looks for names in your Contacts folder, not in Suggested Contacts. You can double-click an entry in Suggested Contacts to open a Contact Form and save it to your Contacts Folder.

If you need further assistance, consider seeking help from the Microsoft Community online or contacting Microsoft Support to explore your support options.

Now that you have these troubleshooting steps, you can resolve the AutoComplete issue in Outlook 2010 and streamline your email experience. Happy emailing!