Sunday, 14 Jul 2024
Technology

Troubleshooting

Password synchronization between Active Directory (AD) and Azure AD can sometimes encounter issues due to various reasons. These synchronization issues can be troubleshooted and their causes identified using both automated and manual methods. This article will address common synchronization problems and provide step-by-step troubleshooting instructions.

Issue 1: None of the passwords are synchronized

If none of the passwords are synchronized, follow these steps:

  1. Run Windows PowerShell as an Administrator on the Azure AD Connect server with the “Run as Administrator” option.
  2. Run either “Set-ExecutionPolicy RemoteSigned” or “Set-ExecutionPolicy Unrestricted”.
  3. Start the Azure AD Connect wizard.
  4. Go to Additional Tasks > Troubleshoot, and click Next.
  5. On the Troubleshooting page, click Launch to start the troubleshooting menu in PowerShell.
  6. Select “Troubleshoot password hash synchronization” in the main menu.
  7. In the sub-menu, select “Password hash synchronization does not work at all”.

Once these steps are performed, the following errors may arise:

  • Password hash synchronization feature isn’t enabled: This error occurs if password hash synchronization hasn’t been enabled using the Azure AD Connect wizard.
  • Password hash synchronization is not supposed to work within staging mode: This error may appear if the Azure AD Connect server is in staging mode, temporarily disabling password hash synchronization.
  • No heartbeat event found: Each on-premises Active Directory connector has its own password hash synchronization channel. If no password changes are being synchronized and no heartbeat event is found in the past three hours, this error is returned.
  • AD Connector account had a password sync permission problem for the domain: This error occurs when the domain account used by the AD connector to synchronize password hashes lacks necessary permissions.
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Issue 2: One of the objects is not synchronizing passwords

If one of the objects is not synchronizing passwords, follow these steps:

  1. Run Windows PowerShell as an Administrator on the Azure AD Connect server with the “Run as Administrator” option.
  2. Run either “Set-ExecutionPolicy RemoteSigned” or “Set-ExecutionPolicy Unrestricted”.
  3. Start the Azure AD Connect wizard.
  4. Go to Additional Tasks > Troubleshoot, and click Next.
  5. On the Troubleshooting page, click Launch to start the troubleshooting menu in PowerShell.
  6. Select “Troubleshoot password hash synchronization” in the main menu.
  7. Enter the information about the object that is not being synchronized as requested.

As you enter the information, the following errors may arise:

  • The object in the AAD connector space has not yet been exported: This error occurs if there is no corresponding object for the AD domain object in the Azure AD tenant, which can happen if the object has not been exported.
  • Password is set with the ‘User must change password at next logon’ option enabled: This error occurs when the “User must change password at next logon” option is enabled.
  • The password hash synchronization agent does not have any password change history for the specified object: Azure AD Connect stores the results of password hash synchronization attempts on an object for up to seven days. If no results are available for the selected Active Directory object, this warning is returned.

Please note that the above troubleshooting steps are specific to the troubleshooting task. For manual troubleshooting, additional steps may be required.

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Setting up password hash synchronization with Azure AD Connect can be a complex process. However, with ADSelfService Plus, an Active Directory self-service password management and single sign-on solution, this process becomes easier. ADSelfService Plus offers a password synchronization feature that synchronizes passwords between AD and Azure AD with minimal steps.

Prerequisites

Before configuring password synchronization for Office 365 or Azure, ensure that you have installed the Windows Azure AD module for Windows PowerShell on the server where ADSelfService Plus is deployed. Additionally, install the Password Sync Agent to synchronize native password changes and resets.

Follow these steps to enable password synchronization using ADSelfService Plus:

  • Log into the ADSelfService Plus admin console with admin credentials.
  • Navigate to Application > Add New Application.
  • Select the Office 365 / Azure accounts application.
  • Enter the Application Name and Description.
  • Enter the Domain name of your Office 365 / Azure account.
  • In the Assign Policies field, select the policies for which password synchronization needs to be enabled.
  • Note: ADSelfService Plus allows you to create OU and group-based policies for your AD domains. To create a policy, go to Configuration > Self-Service > Policy Configuration > Add New Policy. Only user accounts under these policies can have their passwords synchronized with Azure AD.
  • Select the Enable Password Sync option.
  • Enter the Username and Password of the Office 365 / Azure account.
  • Click Add Application.

By following these steps, you can enable password synchronization between AD and Azure AD using ADSelfService Plus.

Frequently Asked Questions

  1. Why is password hash synchronization not working at all?
    Password hash synchronization may not work due to various reasons, such as the feature not being enabled, staging mode being active, or permission issues with the AD Connector account. Follow the troubleshooting steps provided in this article to resolve the issue.

  2. What should I do if one of the objects is not synchronizing passwords?
    If one of the objects is not synchronizing passwords, you can troubleshoot the issue using the troubleshooting steps outlined in this article. Make sure to enter the requested information accurately to identify and resolve the problem.

  3. Can I manually troubleshoot password hash synchronization?
    Yes, you can manually troubleshoot password hash synchronization by following the corresponding manual troubleshooting steps mentioned in the Azure AD documentation.

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Conclusion

Troubleshooting password hash synchronization issues between Active Directory and Azure AD is crucial for ensuring a smooth authentication process in your organization. By following the troubleshooting steps outlined in this article, you can identify and resolve common synchronization problems effectively. Additionally, utilizing tools like ADSelfService Plus can simplify the configuration and management of password synchronization, enhancing your overall security and user experience. Visit Eireview for more informative content on technology trends in the extractive industry.