Saturday, 13 Jul 2024
Technology

Customer Service & Support 

Are you in need of customer service or support for your banking needs? Look no further than Eireview – Extractive Industries Review. We offer a range of convenient options to help you with self-service wires and international money transfers. Whether you prefer online banking or using our mobile app, we’ve got you covered.

Online Banking

To initiate a wire transfer or international money transfer through online banking, follow these simple steps:

  1. Sign on to PNC Online Banking.
  2. Select the Transfer Funds tab.
  3. Choose Send a Wire or International Transfer.

Online Banking

PNC Mobile App

If you prefer to handle your banking on the go, our PNC Mobile App is the perfect solution. Here’s how you can initiate a wire transfer or international money transfer using the app:

  1. Log into the PNC Mobile App.
  2. Go to the Transfer tab.
  3. Select either Send a Domestic Wire or Send an International Transfer.

PNC Mobile App

For any additional questions or inquiries, you can easily reach out to us through the “Message PNC” feature on the right-hand side of your PNC Online Banking “My Account” tab.

To ensure a smooth transaction, we will require the following information about your recipient:

  • Name of the person or business
  • Address
  • Bank routing number
  • Account number
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If you are requesting a wire transfer within a branch, please make sure to bring along valid photo identification.

Depending on the type of transfer you are making, there may be additional information needed about the recipient’s account:

  • Domestic wires require a U.S. routing and full account number. Please note that some banks have specific routing numbers for wire transfers, so it’s best for your recipient to contact their bank with any questions.
  • International wires require either an international bank account number (IBAN) or a full account number and SWIFT code, also known as a Business Identifier Code (BIC). Again, it’s advisable for your recipient to reach out to their bank for any clarifications.
  • International Money Transfers only require a full account number. Some banks may accept the recipient’s debit card number or mobile phone number as an alternative to an account number.

Fees for wire transfers and international money transfers may vary depending on your account type. Please refer to your fee schedule or feel free to call us at 1-800-272-6868 for further details.

Frequently Asked Questions

Here are some common questions we receive regarding wire transfers and international money transfers:

  1. How can I request a domestic wire transfer?

    • You can easily request a domestic wire transfer from any personal PNC checking or savings account within the Transfer Funds tab of your online banking or through the Transfers section of the PNC Mobile App.
    • If you prefer in-person assistance, you can also contact a local branch to schedule an appointment. For more information on branch services, please visit our branch locator.
    • Another option is to call our Wire Transfer Customer Care Center at 1-800-272-6868, available Monday through Friday, 8:30 A.M. – 4 P.M. EST. For general customer service inquiries, please contact 1-888-762-2265.
  2. How can I request an international wire transfer or International Money Transfer?

    • Similar to a domestic wire transfer, you can request an international wire transfer or International Money Transfer from any personal PNC checking or savings account within the Transfer Funds tab of your online banking or through the Transfers section of the PNC Mobile App.
    • If you prefer in-person assistance, please contact a local branch to schedule an appointment. You can find more information on branch services in our branch locator.
    • Please note that we are unable to process requests for international transfers over the phone.
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Remember, it’s crucial to only send money to individuals and businesses you know and trust.

Conclusion

At Eireview – Extractive Industries Review, we understand the importance of providing excellent customer service and support for your banking needs. With our convenient self-service options for wires and international money transfers, you can easily manage your finances wherever you are. Whether you prefer online banking or using our mobile app, we’ve got you covered every step of the way. For any further assistance, please visit Eireview.