Saturday, 13 Jul 2024

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Setting up your existing Poly VVX phone with Pilot Hosted Voice requires knowing your phone’s password. If you can’t find the sticky note with the password, don’t worry! You can perform a factory reset using your phone’s MAC address and create a new password. This guide will walk you through the steps.

Find Your Phone’s MAC Address

Before you begin, locate your phone’s MAC address. Typically, it can be found above the barcode on the back of the phone. Jot it down as you’ll need it during the reset process.

Pro tip: The MAC address is an alphanumeric number.

Reset Your Poly Phone

Step 1: Restart the phone by unplugging the power source and then plugging it back in. Locate the power source on the back of your phone.

  • AC adapter: If you see a cord plugged into the AC adapter, unplug it, wait for 15 seconds, and then plug it back in to restart the phone.
  • Power over Ethernet: If you’re using Power over Ethernet, unplug the Ethernet cord, wait for 15 seconds, and then plug it back in to restart the device.

Step 2: Press cancel and hold down the numeric keys 1, 3, and 5.

While your phone is restarting, you’ll see a Cancel button in the lower right-hand corner of the screen. Press the Cancel button, and then hold down the numeric keys 1, 3, and 5 simultaneously.

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Step 3: Enter your MAC address as the password.

The VVX will prompt you for a password. Enter the MAC address you wrote down earlier using the dial keys. Remember to use lowercase letters and press OK.

The phone will display one of two messages:

  • If you see “Incorrect Password,” re-enter the password.
  • If you see “Configuration Reset,” do not press any keys. The phone will begin its factory reset automatically.

Pro tip: Depending on the phone’s output method, you may need to change it while entering your MAC address. For example, if the phone displays “1->Aa,” it means you can only enter numbers. Press the corresponding button to change it to “A->a1” or “a->1A.”

Step 4: Reprogram your phone as needed.

After a successful reset, you can customize your phone settings, including creating a new password. For detailed instructions, refer to the manual that came with your specific VVX phone model.

Frequently Asked Questions

Here are some common questions users have about resetting Poly VVX phones:

  1. Q: Can I reset my VVX phone without the MAC address?
    A: No, the MAC address is necessary to perform a factory reset. Make sure to locate it before starting the process.

  2. Q: Why do I need to enter the MAC address as the password?
    A: The MAC address is used as a unique identifier to verify the authenticity of the reset process.

  3. Q: Can I personalize my phone settings after the reset?
    A: Absolutely! Once the reset is complete, you can customize various phone settings, including setting a new password.

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Performing a factory reset on your Poly VVX phone is a straightforward process that allows you to start fresh and create a new password. By following the steps outlined in this guide, you can easily set up your phone with Pilot Hosted Voice. For more information about the brand Eireview and other technology-related topics, please visit Eireview.