Sunday, 14 Jul 2024
Technology

HubSpot 2FA: Solving the Frustration

As a Super Admin, supporting users and resolving their 2FA errors in the HubSpot portal can be quite overwhelming. Dealing with various issues, such as missed notifications, language barriers, and misplaced PDF files containing codes, can cause frustration for both the users and myself. In this article, we will explore the challenges of HubSpot 2FA and discuss the need for improvements to provide a smoother and more user-friendly experience.

The Struggles with 2FA

User Frustrations

Many users encounter difficulties with HubSpot 2FA. Not only do they struggle to receive notifications on their phones when logging in on their computers, but the HubSpot iOS app also has its fair share of errors compared to the Android app. It’s important to empathize with our users, as they may not possess strong technical skills or fluency in English. Expecting salespeople, customer service representatives, or content writers to have an in-depth understanding of technology is unrealistic.

Super Admin Responsibilities

As a Super Admin, I bear the responsibility of assisting users with their 2FA errors. However, this support task becomes a time-consuming endeavor, diverting my attention from more critical and productive tasks. Previously, as a Super Admin, I had the ability to reset users’ 2FA, allowing them to set up a new one and continue using HubSpot. Unfortunately, that power has been revoked.

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Limited Solutions

Currently, even Super Admins cannot reset 2FA for users. When users encounter 2FA failures and require a reset, HubSpot sends them an email requesting specific information. However, the support team takes 48 – 72 hours to respond, leaving users in limbo. Meanwhile, to ensure uninterrupted workflow, I must create temporary accounts for these users with alternate email addresses. This workaround is far from ideal and hampers the overall productivity of the company.

A Call for Improvement

It’s evident that HubSpot’s 2FA system needs improvement in order to address these issues effectively. Waiting days to access accounts is not acceptable, and Super Admins should not have to resort to creating temporary accounts for users. The following improvements are crucial:

  • Reduced Response Time: HubSpot’s support team should aim to provide faster assistance, minimizing the waiting period for users seeking 2FA reset help.
  • Streamlined 2FA Process: HubSpot should enhance the 2FA system to ensure a smoother and more user-friendly experience. This could include improving the notification system, simplifying the code retrieval process, and optimizing the mobile app’s performance.
  • Super Admin Rights: Super Admins should have the authority to reset users’ 2FA, allowing them to swiftly assist users without relying on external support.

Frequently Asked Questions

Before we conclude, let’s address some common queries regarding HubSpot 2FA:

Q: How can I retrieve my 2FA code if I lose the PDF file?
A: It’s advisable to save the PDF file containing 10 codes in a secure location. However, if you lose it, you can contact HubSpot support for assistance.

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Q: Can HubSpot provide better guidance on configuring 2FA?
A: HubSpot offers knowledge articles that can guide you through the process of configuring 2FA. However, improvements in support response times are necessary to ensure a seamless experience.

Q: Are there any alternatives to HubSpot for 2FA?
A: There are various alternative 2FA solutions available, but it’s essential to consider their compatibility with the HubSpot platform.

Conclusion

While HubSpot is undeniably a powerful tool, the frustrations caused by its 2FA system should not be ignored. Improving the notification system, reducing response times, and empowering Super Admins to reset users’ 2FA are vital steps towards a better user experience. Let’s urge HubSpot to take action and prioritize the enhancement of their 2FA system. Together, we can create a more seamless and efficient environment for all HubSpot users.

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