Sunday, 14 Jul 2024

Factory Reset Bricked My Smartthings ADT Panel: How to Resolve the “Claim Code Unavailable” Issue

Have you encountered a frustrating situation where your Smartthings ADT Panel becomes bricked after a factory reset? Fear not, because we’re here to help you troubleshoot and resolve this issue. In this article, we will guide you through the process of fixing your panel and getting it back up and running smoothly. So let’s dive in!

The Claim Code Unavailability

You may have experienced the “Claim Code Unavailable” message on your Smartthings ADT Panel after performing a factory reset. This can be a perplexing and worrisome situation, as you’re unable to reactivate and use your panel. Rest assured, there are steps you can take to resolve this issue.

Smartthings ADT Panel

Contacting Customer Support

If you’re facing the “Claim Code Unavailable” problem, it is advisable to reach out to Smartthings’ customer support for assistance. They have dedicated engineers who can provide further guidance and help you reactivate your panel. When contacting customer support, make sure to provide them with the necessary information, such as the serial number of your panel.

Software Update

One possible solution is to install a software update that addresses the activation code display issue. By updating your panel’s software, you may be able to use the activation code provided by Smartthings to connect your panel to the app and your WiFi network. However, it’s important to note that this solution may not work for all panels.

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Restoring Panels

As a Smartthings user, you deserve a resolution to this issue. It is reasonable to expect that all panels affected by the “Claim Code Unavailable” problem should be restored to full functionality. While some may suspect that Smartthings intentionally bricks these panels, it’s crucial to maintain a constructive and open dialogue with the customer support team. By sharing your concerns and experiences on public platforms, you can draw attention to the issue and encourage Smartthings to take appropriate action.

Frequently Asked Questions

Here are some frequently asked questions related to the Smartthings ADT Panel and the “Claim Code Unavailable” problem:

  • Q: Why does Smartthings brick its own product instead of fixing it?

    • A: While it may seem counterintuitive, it’s essential to engage with Smartthings’ customer support team to better understand their decision-making and find a resolution.
  • Q: What can I do with the serial number of my panel?

    • A: Sharing the serial number with customer support allows them to look up your panel in their system and provide you with the necessary steps to resolve the activation issue.
  • Q: Is it possible to restore all affected panels?

    • A: Advocating for the restoration of all affected panels is crucial. By making your concerns public and engaging in discussions, you can create awareness and push for a comprehensive resolution.


Encountering the “Claim Code Unavailable” problem on your Smartthings ADT Panel can be frustrating, but it’s not the end of the road. By reaching out to customer support, exploring software update options, and engaging in productive discussions, you can work towards resolving this issue. Remember, don’t hesitate to share your experiences and concerns with the community to foster change and ensure a better experience for all Smartthings users.

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