Wednesday, 12 Jun 2024
Technology

What to Do if Your Ring Doorbell Won’t Connect to Wi-Fi

If you’ve ever experienced the frustration of your Ring doorbell not connecting to Wi-Fi, you’re not alone. Luckily, there are some simple fixes you can try to get your Ring doorbell back up and running. In this article, we’ll guide you through the troubleshooting steps to resolve the connectivity issue.

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Check Your Wi-Fi Connection

Before diving into the troubleshooting process, it’s essential to confirm that your Wi-Fi network is working correctly. To do this, try connecting another device like your phone or tablet to your Wi-Fi network. If the device connects without any problems, you can eliminate Wi-Fi issues as the cause of your Ring connectivity problem.

Check the Location of Your Router

If your internet connection is working fine, but your Ring device won’t connect, check the location of your router. If the router is placed behind furniture or inside a closet, try moving it to an open space closer to your Ring doorbell. Sometimes, proximity plays a crucial role in establishing a strong Wi-Fi signal.

If moving the router closer to your Ring doorbell is not feasible, you may need to consider purchasing a Wi-Fi extender, such as the Ring Chime Pro, to ensure a stable connection.

Check Your Wi-Fi Password

Another potential cause for your Ring doorbell not connecting to Wi-Fi is an issue with your Wi-Fi password. Here are a couple of things to consider:

  • Make sure you’re using the correct password. If you’re still using the default password provided with your router, check the label on the bottom of the router for verification.
  • Ensure that your Wi-Fi password does not contain special characters like asterisks (*) or pound signs (#). If it does, you may need to change the password in your router’s settings.
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Confirm Compatibility of Your Ring Doorbell and Wi-Fi Network

If you have a dual-band router and want to use the 5 GHz network, ensure that your Ring device is compatible with the 5 GHz frequency. If your device and network are compatible but won’t connect, try connecting to the 2.4 GHz network first and then switch to the 5 GHz network. You can change the Wi-Fi network settings in the Ring app following these steps:

  1. Tap the three lines on the top left.
  2. Tap Devices.
  3. Select the doorbell you need to reconnect to Wi-Fi.
  4. Tap Device Health.
  5. Tap Reconnect to Wi-Fi or Change Wi-Fi Network.

Check the Battery or Power Source

If your Ring device still won’t connect to Wi-Fi, the issue may lie with the power source. Consider the following:

  • If you have a wireless Ring device, check the battery level. If it’s low, you’ll need to charge the battery to establish a connection.
  • If you have a wired Ring device, verify that the power supply is functioning correctly. A temporary power outage may disrupt the Wi-Fi connection.

Check for Loose Wires

If you installed a wired Ring doorbell, loose or damaged wires could prevent it from connecting to Wi-Fi. For your safety, ensure that you turn off the power before handling the wires. If you notice any loose, broken, or frayed wires, it’s best to seek the assistance of a professional.

Restart Your Modem and Router

Sometimes, a simple restart can resolve connectivity issues. To restart your modem and router, follow these steps:

  1. Ensure that the router is connected to the modem and the cables are securely plugged in.
  2. Turn off the modem and router by pressing the Power button or disconnecting the power supply for each device.
  3. Wait for 30 seconds, then press the Power button or reconnect the power supply to restart both devices.
  4. Confirm that your internet is working by connecting another device to your Wi-Fi network.
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Restart Your Ring Doorbell

If all else fails, you can try resetting your Ring doorbell. To do this, hold down the reset button on the device for 20 seconds and then release it. Before resetting the device, make sure to download any videos you want to save. Refer to the user manual or visit the Eireview website for detailed instructions on resetting and setting up your Ring doorbell.

Frequently Asked Questions

Q: How can I confirm if my Ring doorbell is compatible with my Wi-Fi network?
A: If you have a dual-band router and want to use the 5 GHz network, ensure that you have a 5 GHz-compatible Ring device. If both the device and network are compatible but still won’t connect, try connecting to the 2.4 GHz network first and then switch to the 5 GHz network.

Q: What should I do if my Ring doorbell still won’t connect after trying all the troubleshooting steps?
A: If you’ve exhausted all the troubleshooting options and your Ring doorbell still won’t connect to Wi-Fi, consider contacting Ring customer support for further assistance.

Conclusion

We hope these troubleshooting steps help you resolve any connectivity issues you may face with your Ring doorbell. Remember to take necessary precautions while handling electrical connections, and always refer to the user manual or contact customer support if you have any concerns or questions. Enjoy the convenience and security that your Ring doorbell brings to your home!