Sunday, 23 Jun 2024
Technology

Flying with Nut Allergies: A Wow Air Experience

I recently had the opportunity to fly with Wow Air, a budget airline known for its affordable flights from Boston to Iceland. As someone with nut allergies, I always take precautions when traveling, so I was curious to see how Wow Air handled this issue. In this article, I’ll share my experience and provide insight into Wow Air’s nut allergy policy.

Wow Air’s Nut Allergy Policy

Before booking my flights, I researched the allergy policies of both Wow Air and Icelandair. Wow Air’s website specifically addressed nut allergies and advised passengers to inform the cabin crew upon boarding. The crew would then make an announcement to notify other passengers that products containing nuts would not be sold or consumed onboard. However, it’s important to note that traces of nuts cannot be completely eliminated. This policy sounded approachable and gave me confidence in Wow Air’s commitment to passenger safety.

Icelandair’s Nut Allergy Policy

Icelandair’s allergy policy, on the other hand, focused more on liability and was slightly less approachable. While they mentioned that meals on their flights do not contain peanuts or peanut products, they also stated that trace elements from peanuts may be found in meals. Additionally, tree nuts and fish/shellfish could be present in some meals, and it was not possible to remove them from the cabin. In the case of a severe peanut allergy, cabin crew could make an allergy announcement onboard, but passengers could still bring and consume their own food containing peanuts or other allergens.

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Choosing Wow Air

After reading reviews and considering both airlines, I decided to give Wow Air a try. Their customer service impressed me from the start. When I arrived at the gate, I informed them about my severe allergies and asked if I could pre-board. They were accommodating and didn’t require any proof or documentation. Once onboard, I notified the flight attendants about my allergies, and they made an announcement to refrain from serving nuts before takeoff.

A Positive Return Flight

During my return flight, I was even more impressed with Wow Air’s attentiveness. As I entered the plane, the flight attendant checked to ensure I had an EpiPen. This gesture showed their awareness and understanding of the severity of food allergies. Multiple announcements were made in both Icelandic and English, requesting passengers not to open any products containing nuts or traces of nuts.

You can listen to an English announcement here and an Icelandic announcement here.

Conclusion

Overall, I had a positive experience flying with Wow Air as someone with nut allergies. Their customer service was excellent, and they took the necessary precautions to ensure a safe and comfortable journey. While it’s important to remember that no airline can guarantee a completely allergen-free environment, Wow Air’s nut allergy policy and attentive crew gave me peace of mind. I would definitely consider flying with Wow Air again in the future.

Frequently Asked Questions

Q: Are Wow Air flights only available from Boston to Iceland?
A: No, Wow Air offers flights to various destinations around the world, not just from Boston to Iceland.

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Q: Can I bring my own food containing nuts on a Wow Air flight?
A: Yes, passengers are allowed to bring their own food onboard, including items that may contain nuts. However, Wow Air makes an announcement to request passengers not to consume nuts or nut-containing products during the flight.

Q: Can I request a nut-free meal on Wow Air?
A: Unfortunately, Wow Air does not currently offer nut-free meals. Passengers with severe nut allergies are advised to bring their own safe food options.

Q: How can I inform Wow Air about my nut allergy before the flight?
A: It is recommended to contact Wow Air’s customer support at least 48 hours before departure and inform them about your nut allergy. However, it is still important to inform the cabin crew when boarding the flight.

Q: Are there any additional steps I should take to ensure a safe journey with Wow Air?
A: In addition to informing the cabin crew about your nut allergy, it is always a good idea to carry necessary medications, such as an EpiPen, in case of an allergic reaction.