Tuesday, 16 Jul 2024
Technology

VPN Connection Issue in Windows 10

Have you been experiencing issues with your VPN connection in Windows 10? Are you encountering errors such as “Can’t connect to VPN” or “The remote connection was denied”? If so, don’t worry because we have a solution for you. In this article, we will guide you through the steps to resolve VPN connection issues in Windows 10.

Understanding the Problem

When configuring a VPN connection in Windows 10, you might encounter an error stating that the remote connection was denied. This can happen due to the username and password combination not being recognized or the selected authentication protocol not being permitted on the remote access server. This issue particularly arises when connecting from a Windows 10 client to a VPN server configured in Windows Server 2003.

The Solution

After conducting thorough research, we have identified the root cause of this problem. The issue lies with the CHAP and MS-CHAP V2 protocols used in the VPN server configuration in Windows Server 2003. When creating a new VPN connection from Windows 10, it does not use the CHAP and MS-CHAP V2 protocols by default. However, you can resolve this issue by following the steps outlined below:

Step 1: Access the Settings

Click on the Start button and go to Settings.

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Step 1 - Click on Start - Go to Settings

Step 2: Network and Internet

Within the Settings menu, click on Network and Internet.

Step 2 - Click on Network and Internet

Step 3: Add a VPN Connection

Select VPN from the left menu and click on “Add a connection”. Fill out the details, such as VPN Provider (Windows built-in), your user credentials, server name and address, and keep the VPN type as Automatic.

Step 3 - Select VPN from the left menu and Add a connection

Step 4: Internet Options

Once the new VPN connection is created, select it and click on “Internet Option” below the page, as shown in the image.

Step 4 - Select the new VPN connection and click on Internet Option

Step 5: Internet Properties

Go to the Internet Properties page and select the VPN connection. Click on “Settings”.

Step 5 - Go to Internet Properties page, select the VPN connection, and click on Settings

Step 6: VPN Properties

From the VPN settings, click on “Properties”.

Step 6 - From the VPN setting, click on Properties

Step 7: Protocol Selection

In the VPN Properties settings, ensure that the “Type of VPN” is set to Automatic and select “Allow these protocols: MS-CHAP V2”.

Step 7 - From the VPN Properties setting, select "Allow these protocols .. MS-CHAP V2"

Step 8: Connect

You can now connect from your Windows 10 client to the VPN server configured in Windows Server 2003.

Step 8 - Connect from Windows 10 client to VPN Server configured In Windows Server 2003

Windows 10 clients do not use the CHAP and MS-CHAP V2 protocol setting by default, which is why you encounter the above error when connecting to a VPN server configured in Windows Server 2003. By following the steps outlined above, you should be able to resolve this issue and establish a successful VPN connection.

Frequently Asked Questions

Q: What is the main cause of the VPN connection issue in Windows 10?

A: The VPN connection issue in Windows 10 is primarily caused by the CHAP and MS-CHAP V2 protocols not being used by default when creating a new VPN connection.

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Q: How can I resolve the VPN connection issue in Windows 10?

A: To resolve the issue, you need to manually configure the VPN connection to use the CHAP and MS-CHAP V2 protocols. Follow the step-by-step guide in this article to make the necessary changes.

Q: Can I use the same solution for other versions of Windows?

A: No, this solution specifically addresses the VPN connection issue in Windows 10 when connecting to a VPN server configured in Windows Server 2003.

Conclusion

We hope that the steps outlined in this article have helped you resolve the VPN connection issue in Windows 10. By configuring your VPN connection to use the CHAP and MS-CHAP V2 protocols, you can establish a successful connection to a VPN server configured in Windows Server 2003. If you have any further questions or encounter any difficulties, feel free to reach out to us. Stay connected and enjoy a seamless VPN experience with Eireview!

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