Saturday, 13 Jul 2024
Technology

Uninstall the Endpoint Software

Are you looking to uninstall the endpoint software from your computer? Whether you’re using WatchGuard Advanced EPDR, EPDR, EDR, EDR Core, EPP, or any other endpoint security product, we’ve got you covered. In this article, we’ll guide you through the process of uninstalling the software, step by step.

Manual Uninstallation

If your administrator hasn’t configured an uninstallation password in the security settings profile applied to your computer, you can manually uninstall WatchGuard Endpoint Security. However, if an uninstallation password is required, you’ll need authorization or the necessary credentials to proceed.

When you install the WatchGuard Endpoint Security software, multiple applications are installed, depending on the platform you’re using. For Windows and macOS computers, the Agent and Endpoint Security product are installed. Linux computers have the Agent, Endpoint Security product, and kernel module installed, while Android and iOS devices only have the Endpoint Security product installed.

To completely uninstall WatchGuard Endpoint Security, you must remove all modules. If you only uninstall the endpoint security product, the agent will reinstall it automatically.

Uninstalling WatchGuard Endpoint Security on Windows

  1. Open the Control Panel.
  2. Select Programs > Uninstall a Program.
  3. Choose either Windows Advanced EPDR, EPDR, EDR, EDR Core, or EPP.
  4. Right-click and select Uninstall.

Uninstalling WatchGuard Endpoint Security on macOS

  1. Open Terminal Finder > Applications > Utilities > Terminal.
  2. To uninstall the protection software, run this command: sudo sh /Applications/Endpoint-Protection.app/Contents/uninstall.sh.
  3. To uninstall the agent, run this command: sudo sh /Applications/Management-Agent.app/Contents/uninstall.sh.

Uninstalling WatchGuard Endpoint Security on Android

  1. Open Settings and navigate to Security > Device Administrators.
  2. Clear the check box for WatchGuard Advanced EPDR, EPDR, EDR, EDR Core, or EPP.
  3. Tap Disable > OK.
  4. In Settings, tap Apps.
  5. Tap WatchGuard Advanced EPDR, EPDR, EDR, EDR Core, or EPP.
  6. Tap Uninstall > OK.

Uninstalling WatchGuard Endpoint Security on Linux

  1. Open a command line.
  2. Enter the following commands:
    • /usr/local/management-agent/repositories/pa/install -remove
    • /usr/local/management-agent/repositories/ma/install -remove

Uninstalling the WatchGuard Mobile Security app on iOS

Tham Khảo Thêm:  How to Stand Out as a Spotify Internship Applicant

If your WatchGuard Mobile Security app is integrated with the WatchGuard MDM solution:

  1. On the Home screen, tap Settings.
  2. From the side panel, tap General.
  3. Tap VPN and Device Management.
  4. The WatchGuard MDM Service downloaded profile opens.
  5. Tap Remove Management.
  6. Tap Remove.

If your WatchGuard Mobile Security app is not integrated with an MDM solution:

  1. On the Home screen, press and hold the WatchGuard Mobile Security app.
  2. Tap the “-” icon on the app.
  3. Tap Delete App.
  4. Tap Delete.

Please note that if your WatchGuard Mobile Security app is integrated with a third-party MDM solution, it’s recommended to uninstall the app from the third-party MDM solution. Deleting the management profile manually will also remove all software installed with the MDM solution, and the device will no longer be centrally managed from the MDM solution.

Remote Uninstallation (Windows Computers)

If you’re using Windows computers, you have the option to delete the computer from the management UI and uninstall the Endpoint Security software remotely. However, please note that remote uninstallation is only supported on Windows platforms. On Linux and macOS platforms, the affected computer will be removed from the management UI but will reappear in the next discovery task.

To remove the computer from the management UI and uninstall the software:

  1. In WatchGuard Cloud, select Configure > Endpoints.
  2. Select Computers.
  3. Choose the Windows computers you want to remove from the management UI and uninstall the Endpoint Security software from.
  4. Click Delete.
  5. A confirmation dialog box will appear to remove the computer from the management UI.
  6. To uninstall the Endpoint Security software, select the Uninstall the WatchGuard Agent from the Selected Computers check box.
  7. Click Delete.

Troubleshoot Uninstallation (Windows Computers)

During the uninstallation process, there might be instances where some files or libraries are not completely removed, resulting in errors. In such cases, you can use a tool to completely uninstall the agent and protection.

  1. Download and unzip the file dg_aether.zip (Password: panda).
  2. Run the agent removal file DG_AETHER.exe and restart your computer.
  3. Run the protection removal file DG_PANDAPROT_8_XX.exe and restart your computer.
  4. The uninstallation process may take a few minutes. Once complete, restart your computer.
Tham Khảo Thêm:  How to Reset Your Snapchat Password Without Phone Number & Email

Conclusion

Uninstalling endpoint software doesn’t have to be a hassle. By following the steps outlined in this article, you can easily remove WatchGuard Endpoint Security from your computer. Whether you choose to manually uninstall the software or opt for remote uninstallation on Windows, we’ve provided a comprehensive guide to help you through the process.

For more information, make sure to check out our related topics:

  • Endpoint Security Installation Requirements
  • Reinstall Endpoint Software Remotely (Windows Computers)

Stay secure and protected with WatchGuard Endpoint Security!