Wednesday, 12 Jun 2024

Network Discovery Guide

SysAid offers a comprehensive asset management solution for your IT department. With SysAid Asset Management, you can keep track of all your network devices, including computers, printers, switches, routers, and more. This guide will walk you through the various methods available to discover and manage your network.


SysAid Asset Management provides several ways to discover your network devices. By leveraging these methods, you can maintain a real-time inventory of all assets on your network. This inventory will be available in the Asset Management section of your SysAid system.

Discovering Computers

SysAid allows you to discover computers on your network through two methods: WMI scanning and SysAid Agent installation. Both methods import your computers into SysAid, providing you with comprehensive hardware and software information.

WMI Scanning

Discovering SNMP Devices

SysAid also supports SNMP scanning, which allows you to identify all SNMP-capable devices on your network. By combining SNMP scanning with WMI scanning or the SysAid Agent, you can have a complete picture of your network devices.

SNMP Scanning

Discovering Non-Network Devices

In addition to network-connected devices, you may have assets that are not directly connected to your network. SysAid provides an easy way to import these devices into the system, either manually or by importing a .csv file.

Importing Non-Network Devices

Discovering Remote Networks

SysAid understands that you may have networks that are not directly connected to your SysAid Server or are segmented by firewalls. For such situations, you can deploy the Remote Discovery Service (RDS) to discover these networks effortlessly.

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Remote Discovery Service

Once you have discovered your network using SysAid’s various methods, you can take full advantage of the other components within SysAid Asset Management.

Credentials Management

SysAid Credentials Management allows you to securely store admin credentials for all the domains you need to access. These credentials are automatically applied when deploying the SysAid agent via the RDS. SysAid ensures the encryption of your sensitive information when transferring it to the RDS for authentication purposes.

The rest of this guide will explain in detail how to discover your network using SysAid.

WMI Scanning

SysAid enables you to import all your Windows-based computers by performing a WMI scan. This scan does not require the installation of the SysAid Agent and provides a comprehensive list of computers and their hardware details. If you wish to access additional benefits, such as remote control and software inventory, you can deploy the SysAid Agent after importing assets using WMI scanning.

To initiate a WMI scan, you have two options: use the Network Discovery Wizard or perform a manual scan from the SysAid settings.

  • For instructions on using the Network Discovery Wizard, refer to this guide.
  • For instructions on manually running a WMI scan, navigate to Settings > Network Discovery > WMI Scan. Detailed instructions can be found here.

The SysAid Agent

The SysAid Agent is a client-side application that runs silently in the background on each of your computers. It provides several benefits, including the ability to import computers into SysAid, update hardware and software profiles automatically, perform remote control sessions, enable monitoring, and more.

For detailed information about the SysAid Agent’s capabilities and deployment options, please consult the SysAid Agent Deployment Guide.

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SNMP Scanning

SysAid supports SNMP scanning, allowing for automatic inventory management of SNMP devices. Importing SNMP devices into SysAid offers benefits such as updated SNMP asset data, the ability to write to SNMP devices, and receiving SNMP traps with the SysAid Monitoring module.

To perform an SNMP scan, go to Settings > Network Discovery > SNMP Scan. From there, you can scan your network by IP range and schedule regular scans to keep your SNMP asset profiles up-to-date. Complete instructions for performing an SNMP scan can be found here.

Importing Non-Computer, Non-SNMP Assets

SysAid allows you to track assets that are not computers or SNMP-capable devices. You can import these assets into SysAid manually or by importing a .csv file.

Manually create assets in SysAid

  1. Go to Asset Management > Asset List.
  2. Click New Asset.
  3. Fill out the new asset form with your asset’s details.
  4. Click OK/Apply to save your new asset.

For a complete description of all available fields on the asset form, refer to this guide.

Importing assets from a .csv file (Excel)

If you have been managing assets in an Excel spreadsheet or any other database that allows exporting to Excel/.csv format, you can easily import all your asset data into SysAid.

Go to Settings > Asset Management > Import Assets. On this page, you can import multiple assets from a .csv file containing your asset data. Each row in the .csv file will create a new asset entry. For detailed instructions on importing assets from a .csv file, click here.

SysAid Remote Discovery Service

When performing any of the network discovery scans under Settings > Network Discovery, you have the option to choose between the SysAid Server or the Remote Discovery Service (RDS) for scanning. The RDS can be installed on any Windows computer, either within or outside your network, to perform network discovery in areas inaccessible to the SysAid Server.

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To download the Remote Discovery Service and for installation instructions, visit this page. Once installed and connected to the SysAid Server, you can utilize the RDS for any network discovery scan mentioned earlier.

Frequently Asked Questions

  1. How can I discover computers on my network using SysAid?
    • You can discover computers through WMI scanning or by installing the SysAid Agent. For step-by-step instructions, refer to the respective guides.
  2. Can I import assets that are not directly connected to my network into SysAid?
    • Yes, you can manually create assets or import them from a .csv file.
  3. How do I perform an SNMP scan in SysAid?
    • To perform an SNMP scan, access the SNMP Scan section in the Network Discovery settings. Detailed instructions are available in the guide.
  4. What is the SysAid Agent and what are its benefits?
    • The SysAid Agent is a client-side application that provides various advantages, such as remote control, monitoring, and automatic import of computers into SysAid.
  5. Can I discover networks not directly connected to the SysAid Server?
    • Yes, you can deploy the Remote Discovery Service to discover networks that are not accessible to the SysAid Server.


With SysAid Asset Management, discovering and managing your network devices becomes a seamless process. By leveraging WMI scanning, SNMP scanning, manual asset creation, importing from .csv files, and the Remote Discovery Service, you can maintain an up-to-date inventory of all your assets. For further information and assistance, visit the official Eireview website.