Saturday, 13 Jul 2024
Technology

7 Ways to Troubleshoot if Instagram is Not Sending SMS Authentication Codes

why am i not getting confirmation code from instagram

If you’re having trouble receiving SMS authentication codes from Instagram, you’re not alone. It can be frustrating and confusing, but don’t worry, there are a few troubleshooting steps you can take to resolve this issue. In this article, we will discuss seven ways to troubleshoot if Instagram is not sending SMS authentication codes. So let’s get started!

Make Sure You Are Using the Correct Phone

One of the most common reasons for not receiving SMS codes is using a different phone or changing your phone number since setting up two-factor authentication. It’s easy to forget about all the apps and devices linked to your old number. However, all hope is not lost. When you set up two-factor authentication, Instagram also asks for an email address as a backup option. Additionally, you might have enabled two-factor authentication with an authenticator app. Make sure you have at least one other method to log in. After regaining access to your account, remember to update your two-factor authentication settings and phone number. Open the Instagram app, tap your account icon, then the three-line menu, choose Settings, tap Security, and finally, select Two-factor authentication to make the necessary changes.

You should make sure your two-factor authentication methods are up to date so you can gain access to your phone when needed.

Ensure You Have a Reliable Internet and Cellular Connection

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If your cellular connection is poor or you’re out of the service area, you won’t be able to receive SMS codes from Instagram. This is usually not a major concern, but if you’re in an area with weak reception, such as when camping in the woods, you might have to wait until you return to civilization. Check your cellular strength at the top of the home page and move to a different area if necessary.

Check to Make Sure You Can Receive SMS Messages

Although rare, it’s possible that you’re experiencing an issue with your cellular carrier, plan, or Messages app. To confirm if you’re able to receive SMS messages, ask someone else to send you a text. This will help determine if the problem lies with your phone or Instagram.

Make Sure Your Phone Isn’t Set to Do Not Disturb

One easy-to-miss setting that can prevent you from receiving SMS messages is the “Do Not Disturb” mode on your phone. On an iPhone, swipe down from the top right of the screen and check the “Focus” button. If it’s not set to “Focus,” tap it to enable all notifications. Android users can swipe down from the top of the screen and look for the “Do Not Disturb” shortcut icon. If it’s enabled, tap it to turn it off. You might find that you’ve already received SMS messages once you’ve made this adjustment.

If your phone is set to Do not disturb, you might be missing SMS messages.

Check to See if Instagram is Offline

If you’ve attempted several times to recover your Instagram account but still haven’t received the SMS message, it’s possible that the Instagram service is down. To check if the issue is with Instagram and not your app or phone, visit the Instagram status page at Downdetector or search “is Instagram down” in your web browser. If Instagram is offline, you’ll need to wait for the service to be restored before trying again.

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It's possible that Instagram is experiencing a service outage.

Clear Your Instagram App’s Cache

If your Instagram app’s data cache contains corrupted data, it may not send a request for the SMS code. To resolve this, you can uninstall and reinstall the app from the App Store if you’re using an iPhone. For Android devices, go to the Settings app, tap Apps, and then Instagram. Tap Storage & cache, followed by Clear cache and Clear storage. Clearing the cache can often fix issues with the app.

If nothing else is working, be sure to try clearing the Instagram app's cache.

Try to Get the SMS Message from a Different Device

If you’ve exhausted all other options and still can’t receive an SMS code, try logging in and requesting the code from a different device. For example, if you’re using your iPhone or Android device, try logging in with a browser on your computer. Sometimes, a different device can successfully receive the code. However, be cautious and try to stay on the same Wi-Fi network if possible. Sending login requests from multiple networks can raise red flags, and Instagram may temporarily block logins to your account.

By following these troubleshooting steps, you should be able to resolve the issue of not receiving SMS authentication codes from Instagram. Remember to stay patient and persist in finding the solution that works for you. Happy Instagramming!