Sunday, 23 Jun 2024

What to Do When iCloud Mail Isn’t Working

If you’re having trouble accessing your email or sending and receiving messages with your email address, don’t worry. We’ve got you covered. Follow these steps to troubleshoot and get your iCloud Mail up and running again.

First, Check Some Basics

Before we dive into the troubleshooting steps, let’s cover some basic things you should check:

  1. Check the system status of iCloud Mail. It’s possible that there might be a temporary issue affecting the service.

  2. Make sure iCloud Mail is turned on. On your Mac, open the Mail app, go to Mail > Preferences, click on Accounts, and select your iCloud account. Ensure that the account is turned on and the status is online. On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud and make sure Mail is turned on.

  3. Check your iCloud storage limit. If you’ve exceeded your storage limit, you’ll need to free up some space. Learn how to make more space available in iCloud.

  4. Update your device’s software. Ensure that you’re using the latest version of software on your device. Keeping your software up to date can often resolve compatibility issues and improve performance.

Troubleshooting Sending and Receiving Mail on iPhone, iPad, or iPod touch

If you’re specifically having trouble with sending or receiving mail on your iPhone, iPad, or iPod touch, follow these steps:

  1. Check your internet connection. Open in Safari on your device to confirm that you’re connected to the internet.

  2. Test your iCloud email on another device. To determine if the issue is specific to your device, try accessing iCloud Mail on another device or by visiting on a Mac or PC.

  3. Make sure Mail is turned on in Settings. Go to Settings > [your name] > iCloud and ensure that Mail is toggled on.

  4. Enable automatic data pushing. In iOS 14 or later, go to Settings > Mail > Accounts > Fetch New Data and turn on Push. For iOS 13 or earlier, go to Settings > Passwords & Accounts > Fetch New Data and turn on Push. Additionally, send an email to your account to verify if Push is working.

  5. Restart your device. Turning your device off and back on can help resolve temporary glitches.

  6. Try toggling settings off and on. If the issue persists, turn off the Mail settings mentioned in steps 3 and 4, restart your device, and then turn them back on.

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Troubleshooting Access to iCloud Mail on

If you’re unable to access iCloud Mail on, follow these steps:

  1. Update your browser. Make sure your browser is up to date. If you’re using Safari, update it to the latest version.

  2. Clear your browser’s cache. In Safari, go to Safari > Preferences, click on the Advanced tab, select “Show Develop menu in the menu bar,” and then close Preferences. Click the Develop menu and choose “Empty Caches.” If you’re using a different browser, consult its help menu for cache clearing instructions.

  3. Check with your Internet service provider (ISP). If you can access iCloud Mail from a different location or Internet connection, it’s possible that your ISP or network administrator is intentionally or unintentionally blocking access to certain websites or services. Contact your ISP or network administrator for assistance.

Troubleshooting Sending Mail on Mac

If you’re experiencing issues with sending mail from the Mail app on your Mac, try the following:

If you receive an alert when sending a message:

  1. Open Mail and go to Mail > Preferences.
  2. Click on the Accounts tab.
  3. Select your iCloud email account.
  4. Click on the Server Settings tab. If iCloud isn’t listed as the Outgoing Mail Account, choose iCloud.

If you’re attaching a large file:

Message attachments often have size limits set by email service providers. If the file you’re trying to attach exceeds the size limit, consider using Mail Drop, compressing the file, or sending the message without the attachment.

If your recipient doesn’t receive your message:

  1. Check your Sent mailbox to ensure the recipient’s email address is correct if you receive an “unknown address” or “undelivered mail returned” message in your Inbox.
  2. In macOS Mail or when accessing iCloud Mail using Safari or another supported browser, check your Drafts, Sent, and Outbox mailboxes. If the message is unsent in Drafts, try sending it again. If it’s in your Outbox, ensure you’re connected to the internet and follow the steps outlined above to select iCloud as the outgoing mail account.
  3. Ask the recipient to check their Junk mail folders or mailboxes.
  4. If the recipient still doesn’t receive your message and there are no alerts or returned mail messages, it’s possible that your message is being blocked or filtered by the iCloud Mail servers or the recipient’s mail server. Contact iCloud Support and ask your recipient to reach out to their email administrator.
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If you can’t send messages due to ISP blocking:

Contact your Internet service provider (ISP) and inquire about their SMTP (Simple Mail Transfer Protocol) traffic policies. Some ISPs block SMTP traffic, which can prevent you from sending emails. If your ISP does block SMTP traffic, ask how you can be exempted.

If your ISP doesn’t block SMTP traffic and you’re still unable to send messages, reach out to Apple Support for further assistance.

Troubleshooting Receiving Mail on Mac

If you’re having trouble receiving email in the Mail app on your Mac, try these steps:

  1. In the main Mail window, locate the name of your iCloud email account on the left side. If your account name is dimmed and has a lightning-bolt symbol next to it, your account is offline.
  2. Ensure you’re connected to the internet to bring your account back online.
  3. Go to the Mailbox menu and select “Take All Accounts Online.” If the option is already dimmed, your accounts are already online.

If you’re still unable to receive email, it’s best to contact Apple Support for further assistance.

Removing Suggested Recent Contacts in iCloud Mail

If you want to eliminate suggested contacts from appearing across your devices, follow these steps:

  1. Visit and click the New Message button to start composing an email.
  2. Begin typing the email address you want to hide in the “To:” field.
  3. Hover over the address and click the Delete button.
  4. Click “Remove from Recents.”

Need Help with iCloud for Windows?

If you’re using Outlook and need assistance with your iCloud Mail, Contacts, and Calendars, consult the relevant help resources.

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Still Need Help?

If you’ve gone through these troubleshooting steps and are still experiencing issues with iCloud Mail, it’s time to reach out to Apple Support. Their experts will be happy to assist you in getting your email back on track.

Remember, iCloud Mail is a robust and reliable service, and with a little troubleshooting, you’ll be back to seamlessly sending and receiving messages in no time.