Tuesday, 16 Jul 2024

Failed to Verify Your Identity – AppStore Connect / Developer / SearchAds

Are you facing the frustrating error message “Failed to verify your identity. Try Again” while trying to log in to AppStore Connect, Developer, or SearchAds? You’re not alone. Many users have encountered this issue, and finding a solution can be quite challenging. In this article, we will explore this problem in detail and provide you with possible solutions to resolve it.

The Error and its Impact

This error typically occurs when you try to log in to appstoreconnect.apple.com or other Apple websites. The error message, “Failed to verify your identity. Try Again,” pops up without sending any verification code. It’s important to note that this issue is not related to your password, as that results in a different error.

The frustrating part is that even though you can log in to iOS devices, Apple apps like App Store Connect, and even the Apple Support App, accessing any Apple website becomes impossible. Trying to log in to icloud.com, searchads, appstoreconnect.apple.com, developer.apple.com, or appleid.apple.com only leads to the same error message with no 2FA (two-factor authentication) code being sent.

Possible Solutions

Append a Verification Code

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Some users have reported success by appending a verification code to the end of their password. While this trick has worked for some, it may not resolve the issue for everyone. To try this method, follow these steps:

  1. Go to iOS Settings.
  2. Open iCloud.
  3. Navigate to Passwords & Security.
  4. Choose “Send Code” to receive a verification code.

Contact Apple Support

If the code-appending trick fails to work for you, it’s time to reach out to Apple Support. Keep in mind that their support systems are not set up to handle this particular issue effectively, so finding a resolution might still be challenging.

Regular Apple Support and Apple Developer Support might both suggest appending a 2FA code to your password. However, this workaround may not solve the problem. If you already have a support case, it becomes even more difficult to communicate with the representative since the login issue prevents you from logging in with the affected Apple ID.

Frequently Asked Questions

Q: Is this a common issue?

A: While this issue has been reported by users for several years, it is relatively rare.

Q: Can regular Apple Support transfer me to Developer support?

A: No, regular Apple Support does not have the capability to transfer calls to Developer support.


The “Failed to verify your identity. Try Again” error can be frustrating and hinder your ability to access important Apple websites. While some users have found success by appending a verification code to their password, this may not work for everyone. If you encounter this issue, it is recommended to contact Apple Support for further assistance, although finding a resolution might be challenging due to the nature of this problem.

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