Saturday, 22 Jun 2024

Guided Access Not Working on iOS 17

why isn't my guided access working on my iphone

Q: “Triple clicking on the side button has no effect. Checked Accessibility settings and guided access is on. Turned it off, then on again. Did not fix the problem. I feel that it initially worked after the update, but has stopped working since.” – from Apple Community

Guided Access is a feature that allows you to limit your usage to a single app and restrict your activities in a specific area. This feature is especially useful when you want to prevent distractions for yourself or your child. You can set up a guided access passcode and time limits, similar to the Screen Time limit. However, there are times when the guided access feature becomes unresponsive, especially when triple-clicking. In this article, we will explain why guided access may not be working and provide you with the corresponding solutions.

Part 1. Why Is Guided Access Not Working

The reasons for the guided access not working issue can vary. Here are some possible causes for you to troubleshoot your device:

  • The guided access feature is not turned on.
  • The guided access passcode/Face ID/Touch ID is not set.
  • Incorrect Accessibility Shortcut settings.
  • The Home/Side button is damaged, causing triple-clicking to not work.
  • System errors, such as guided access not displaying, the password screen not popping up, inability to type the passcode, or the passcode not being accepted.

Part 2. How to Fix Guided Access Not Working

Method 1 Disable and Enable Guided Access Feature

If you have not turned on guided access or if you have enabled it but it is unresponsive, you can disable and enable the feature to refresh it. Follow these steps:

  1. Go to Settings.
  2. Find Accessibility.
  3. Scroll down to Guided Access.
  4. Toggle off the feature and exit the Settings app.
  5. Return to the Guided Access screen to enable the feature again.
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Method 2 Restart/Force Restart Your Device

To rule out the possibility of a sluggish system, restart your iPhone or iPad by following these steps:

  1. On Settings, locate General.
  2. Scroll to the Shutdown option and drag the power-off slider to turn off your device.
  3. Hold the Power button to turn it on again.

If further repair is needed, you can force restart your device using the following methods:

  • iPhone 8 and later/iPad with Face ID: Press and quickly release Volume Up, press and quickly release Volume Down, and hold the Side button until the Apple logo appears.
  • iPhone 7 series: Simultaneously hold the Side button and the Volume Down button, and release them after the Apple logo appears.
  • iPhone 6 and earlier/iPad with Home button: Hold the Home and Side buttons simultaneously, and release them when you see the Apple logo.

Method 3 Remedy Accessibility Settings

Another situation where the guided access not working problem may occur is incorrect settings on Accessibility. Follow these steps to remedy the settings:

  1. Go to Settings.
  2. Find Accessibility.
  3. Locate Guided Access and tap Set Guided Access Passcode to set up a passcode for this feature.
  4. Exit guided access by triple-clicking and entering the passcode.
  5. On the Accessibility interface, find Accessibility Shortcut and tick Guided Access to enable triple-clicking.
  6. In case you cannot activate guided access with a triple-click, enable this feature in Control Center. Open Settings, find Control Center, and add Guided Access by tapping the + button. Check if you can turn on this feature in the Control Center.

Method 4 Reset All Settings

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If all the above methods to fix the not working guided access feature are ineffective, you can try resetting all settings on your iPhone or iPad. Follow these steps:

  1. Open Settings.
  2. Tap General.
  3. Find Transfer or Reset iPhone (iPad).
  4. Choose Reset.
  5. Select Reset All Settings.
  6. Enter your screen passcode.
  7. Once your device restarts, triple-click again to see if guided access works.

Method 5 Repair Guided Access Feature via Recovery Tool

If your iPhone or iPad experiences system troubles such as guided access not showing, passcode screen not appearing, or passcode not being entered or accepted, the best solution is to repair your iOS/iPadOS system using Joyoshare UltFix. This recovery tool is specifically designed to fix Apple-related system problems and supports all modes of iPhone/iPad/iPod touch and all versions of iOS and iPadOS. Follow these steps to repair guided access not working:

  1. Connect your iPhone or iPad to your computer and open Joyoshare UltFix.
  2. On the main page, select iOS System Repair and click the Start button.
  3. Click on the standard repair section. If your device is successfully detected, you can proceed. If not, follow the on-screen instructions to put your device into DFU mode or recovery mode.
  4. Verify your device information and click the Download button to download and verify the firmware package.
  5. Click the Repair button to start repairing your system glitches. Check if the guided access feature can be activated by triple click when you see the Finish button.

Method 6 Factory Reset iPhone/iPad

Factory resetting your device can effectively restore it to default status and potentially resolve issues with the guided access feature. If you choose this method, be sure to back up your data first. Follow these steps:

  1. Go to Settings.
  2. Choose General.
  3. Tap Transfer or Reset iPhone (iPad).
  4. Select Erase All Content and Settings.
  5. Type in your passcode to start the process.
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Method 7 Restore Device with iTunes

You can also restore your device using iTunes on your computer. This method has the same principle as factory resetting. Follow these steps:

  1. Plug your iPhone or iPad into the computer and run iTunes.
  2. Locate your device icon and enter the Summary module.
  3. If you have no backup, click on Back Up Now.
  4. Hit the Restore iPhone (iPad) option to restore your device.

Frequently Asked Questions

Q: Why is guided access not working?
A: Guided access may not be working due to various reasons, such as the feature not being turned on, incorrect settings, or system errors. Refer to the methods in this article to troubleshoot the issue.

Q: Can I fix guided access not working without losing data?
A: Yes, you can use Joyoshare UltFix to repair guided access without losing data. Its standard repair mode ensures a high success rate and preserves your data.

Q: How do I enable guided access in Control Center?
A: To enable guided access in Control Center, open Settings, find Control Center, and add Guided Access by tapping the + button. Then, check if you can turn on this feature in the Control Center.


After reading this article, you now understand the reasons why guided access may not be working on your iPhone or iPad. By identifying the possible causes, you can choose a suitable method to solve the problem. Joyoshare UltFix is the recommended solution, especially if the issue is caused by a system error. With its standard repair mode, you can fix the guided access triple-click not working issue without losing data. We hope that your device will return to normal functioning. For more information, visit Eireview.