Saturday, 13 Jul 2024
Technology

Troubleshoot: Error Message When Accessing SSO Registration

Single Sign On (SSO) is a method of accessing your student’s registration forms via the PowerSchool Parent Portal. This article will guide you through troubleshooting common error messages that may occur when accessing the SSO registration.

Audience

  • Your district uses PowerSchool.
  • Your district has enabled registration through the Parent Portal.
  • Your student is returning to the school/district OR if you have pre-registered your student for that school year.

Common Errors

If you encounter any of the following error messages when trying to access the form, here are some possible fixes:

An unexpected error has occurred

  • Check your parent portal username and password for special characters (!@#$%^&*()). Special characters in either the username or password will prevent registration from working within the parent portal.
  • If the issue persists, please contact your student’s school or school district for further assistance.

There was a problem with the sign-in process

  • Please contact your student’s school or school district for assistance with this error.

The [Name of Form] requires a Snapcode to continue

  • Please contact your student’s school or school district for instructions on obtaining the Snapcode.

The OpenID Provider issued an assertion for an Identifier whose discovery information did not match

  • Please contact your student’s school or school district for assistance with this error.
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An error occurred while processing your request. PowerSchool has not been properly configured for the Single Sign On with the external system you are trying to access.

  • Please contact your PowerSchool Administrator for assistance in configuring the Single Sign On properly.

Still Not Working?

If you are still having trouble entering your Snapcode, here are some additional troubleshooting steps you can try:

  • Try accessing the site in a different web browser (for example, if you are using Microsoft Edge, try accessing the form in Google Chrome or Mozilla Firefox).
  • Clear your cache and cookies.

Frequently Asked Questions

Here are some frequently asked questions related to SSO registration:

Q: What is Single Sign On (SSO)?
A: SSO is a method that allows you to access your student’s registration forms through the PowerSchool Parent Portal.

Q: How do I obtain the Snapcode?
A: Please contact your student’s school or school district for instructions on obtaining the Snapcode.

Q: What should I do if none of the troubleshooting steps work?
A: If you have tried all the troubleshooting steps and are still experiencing issues, please reach out to your student’s school or school district for further assistance.

Conclusion

We hope that this article has provided you with the necessary information to troubleshoot any error messages you may encounter when accessing SSO registration via the PowerSchool Parent Portal. If you have any further questions or need clarification, please don’t hesitate to reach out to your student’s school or school district for assistance.

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