How to Manage VIP Enterprise Gateway Console Username and Password

Perform the following steps on the VIP EG server to manage the administrator account username and password for the VIP Enterprise Gateway:

Adding, Deleting, or Resetting the Username and Password

1. Launch a command prompt with Administrator privileges on the server where the Symantec Enterprise Gateway is installed.
2. Navigate to the following directory: <VIP_Enterprise_Gateway_install>serverbin.
3. Use the following command syntax to access the password tool:
   • On Windows, enter: passwordTool.bat -adminname <adminname> -adminpass <adminpass> -c <command> -username <username> -userpass <userpass>
   • On Linux and Solaris, enter: passwordTool.sh -adminname <adminname> -adminpass <adminpass> -c <command> -username <username> -userpass <userpass>
4. If the current administrator password is lost or unknown, the authorized VIP Administrator can contact Symantec Technical Support for assistance.

If you are unable to log in after making the changes, try the following:

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1. Use a password without double-byte or other unusual special characters.
2. Verify that changes are being made by checking the ‘modified’ date on the SymantecVIP_Enterprise_Gatewayconfconsole_realm.properties file.
3. Open the SymantecVIP_Enterprise_Gatewayconfconsole_realm.properties file in Notepad (admin mode) to view the administrator username(s) and encrypted passwords. Create a backup of this file. Then, delete the problematic administrator(s), save the file, restart the VIP EG services, and try again. Example:

   username=admin

4. If LDAP console authentication is enabled, select the Local Administrator option when logging in. User Store login uses the username and password configured in the User Store.

Password Tool Arguments

• -adminname <adminname>: Username of the administrator making the change. This was set during the initial installation.
• -adminpass <adminpass>: Password of the administrator making the change. This was set during the initial installation.
• -c <command>:
  • add: Adds the new user specified in the username and userpass arguments.
  • delete: Deletes the user specified in the username and userpass arguments.
  • reset: Resets the password of the user specified in the username and userpass arguments.
• -username <username>: Username to add, delete, or change the password for.
• -userpass <userpass>: New password corresponding to the username. Not required for delete.

If the original VIP EG administrator has been removed, replace <adminname> and <adminpass> with the current active VIP EG administrator.

Frequently Asked Questions

Q: What should I do if I forget the VIP Enterprise Gateway administrator password?
A: If you forget the administrator password, you can contact Symantec Technical Support for assistance.

Q: Can I use special characters in the password?
A: To avoid any issues, it is recommended to use passwords without double-byte or other unusual special characters.

Q: How can I verify if the changes are being made to the configuration file?
A: You can check the ‘modified’ date on the SymantecVIP_Enterprise_Gatewayconfconsole_realm.properties file to verify if changes are being made.

Conclusion

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Managing the VIP Enterprise Gateway console username and password is essential for maintaining security and access control. By following the instructions and using the provided password tool arguments, you can easily add, delete, or reset the administrator account. If you encounter any issues, refer to the Frequently Asked Questions section or seek assistance from Symantec Technical Support.

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