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If you’re experiencing issues with your email account on your Mac, such as being unable to verify the account name or password, there are a few steps you can take to resolve the problem. In this article, we’ll guide you through the process of troubleshooting and fixing this issue.

Remove Expired Certificates or Old Passwords Archived in Keychain on Mac

If your mail remains inaccessible due to the “unable to verify account name or password” error, you can start by checking the Keychain to remove any obsolete data. Here’s what you need to do:

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1. Launch Keychain Access from the Applications folder.
2. Search for the entry based on the connections you use.
3. Open Mac Mail and confirm your email. A password prompt will appear.
4. Type the exact password in the account password field and enable “Remember this password in my keychain”.

Feed Email Password in System Preferences

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If you recently changed your Keychain password, it may cause verification problems with your email account. To fix this issue in the Mail app, follow these steps:

1. Open System Preferences and click on “Internet Accounts” in the main menu.
2. On the left side, select the account that requires validation, and a password prompt will appear.
3. Click Cancel to view a comprehensive list of archived email accounts.
4. Enter the password in the blank fields and press the Tab key to move to the next field.
5. The system will verify your account as long as you enter the correct password. You can use the same method to confirm email accounts.

Re-add the Email Account

Another solution to fix the “unable to verify account name or password” issue is to delete and then re-enter the email details in the Mail app. Here’s how you can do it:

1. Open the Mail app.
2. Click on the “Mail” option in the top menu and select “Preferences” from the drop-down list.
3. Select the email account you want to delete from the left sidebar, and click on the “-” button at the bottom.
4. Click “OK” to finish the process.

Delete the Email Account from System Preferences

If the previous steps didn’t solve the issue, you can try deleting the email account from System Preferences. Here’s what you need to do:

1. Launch System Preferences and select “Internet Accounts”.
2. Select the email account you want to delete and click on the “-” button at the bottom.
3. Click “OK” to finish the process.
4. Restart your computer after the deletion.
5. To reintroduce the email account to the Mail app, go to System Preferences > Internet accounts.

Deactivate Two-Step Verification Security

Some email service providers offer a Two-Step Verification process for added security. However, this feature may cause issues with certain email applications being unable to authenticate the account and password. To address this problem, consider temporarily disabling this security feature and verify the email account. Once the issue has been resolved, you can re-enable it.

Restart Your Computer

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Sometimes, a simple restart can solve the “unable to verify account name or password” issue. Here’s how you can do it:

1. Hold down the Shift key immediately after hearing the startup chime until the gray Apple icon and a progress bar appear.
2. Wait until the restart is complete.
3. Launch Safari to generate new folders and refresh caches.

Update iCloud Keychain

If you use iCloud Keychain, make sure to update it on all of your devices. Here’s what you need to do:

1. Turn off iCloud Keychain on all your devices.
2. Enable iCloud Keychain with up-to-date Keychain items.
3. Activate iCloud Keychain on the other devices to update them.

Frequently Asked Questions

Q: What should I do if none of the above solutions work?
A: If none of the above solutions work, you can try contacting the technical support of your email service provider for further assistance.

Q: Will I lose any data by deleting and re-adding my email account?
A: Deleting and re-adding your email account shouldn’t result in any data loss. However, it’s always a good idea to back up any important emails or attachments before proceeding.

Conclusion

Troubleshooting email account verification issues can be frustrating, but by following the steps outlined in this article, you should be able to resolve the “unable to verify account name or password” error. Remember to double-check your account details and make sure to update your iCloud Keychain if necessary. If you encounter any difficulties, don’t hesitate to reach out to the support team of your email service provider for further assistance.

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Danh mục: Technology