If you purchased a Polycom phone used, it was previously deployed in a network environment that you didn’t manage or was provided by another cloud provider, unfortunately, it’s likely that the password was changed.
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Step 1: Try Reset with Default Password
Polycom’s default password is 456.
So before we get started, it’s worth trying to do a factory reset with the default password of 456 in case it was never changed. To perform a factory reset with the default (or a known) password, do the following:
- Click on the Home button
- Scroll to the Settings (gear icon) and click on it
- Go to Advanced
- Enter the admin password (456 by default)
- Go to Administration Settings
- Go to Reset to Defaults
- Go to Reset To Factory
- Say Yes when it asks Are you sure?
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If this still does not work, we will go to the next step and perform a reset without the password.
Step 2: Polycom Factory Reset without Password
First, you will need to look at the back of your phone to locate the MAC address. This will be a 12 digit number appearing on a sticker at the back of your phone. Write this down somewhere as you will need to enter it as the reset password later.
Once you have this address, follow these steps to initiate the reset:
- Power off the phone by unplugging the power or network
- Plug the phone back in
- Wait until you see Cancel, then press Cancel button
- Quickly press and hold down the following keys:
| Model | Hold Keys |
|---|---|
| 1, 3, 5 | 1, 3, 5, 7 |
| 4, 6, 8, * | 6, 8, * |
- After holding down the correct keys during boot, you should be prompted for an admin password.
- Enter the MAC address of the phone as the password. In order to enter the password, use the keypad to type it in. You will need to switch between numeric and alphanumeric entry modes to enter it correctly.
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Once the password is entered correctly, you will be prompted a final time whether you would like to reset. Proceed and your phone should now reboot to complete the process. In the event that you get the password wrong, on the next screen, you can simply press Cancel and it will return to the password prompt, and you can try again.
Frequently Asked Questions
Q: What is the default password for Polycom phones?
A: The default password for Polycom phones is 456. You can try performing a factory reset using this password if it was never changed.
Q: What should I do if the factory reset with the default password doesn’t work?
A: If the factory reset with the default password doesn’t work, you can perform a reset without the password by following the steps mentioned in the article.
Q: How do I find the MAC address of my Polycom phone?
A: The MAC address of your Polycom phone can be found on a sticker at the back of the phone. It is a 12 digit number. Make sure to write it down as you will need to enter it as the reset password.
Conclusion
Performing a factory reset on a Polycom phone can help you regain access if the password has been changed or if you have purchased a used phone. By following the steps mentioned in this article, you can easily perform a factory reset with or without the password. Remember to always try the default password before proceeding with a reset without the password.
Nguồn: https://eireview.org
Danh mục: Technology