Saturday, 22 Jun 2024

Recognize and Avoid Phishing Messages, Phony Support Calls, and Other Scams

Phishing is a scamming technique where fraudsters attempt to obtain your personal information by impersonating legitimate companies, often through email. These scammers will go to great lengths to deceive you and convince you to share sensitive information or even give them money. It’s crucial to be aware of these scams and know how to protect yourself. In this article, we will provide you with tips on how to recognize and avoid phishing messages, phony support calls, and other scams.

How to Protect Yourself

Here are some actionable steps you can take to safeguard your personal information and devices:

  • Never share personal information: Be cautious when providing credit card numbers or any other sensitive data, ensuring you can verify the recipient’s identity.

  • Protect your Apple ID: Utilize two-factor authentication for your Apple account and keep your contact information up to date. Never share your Apple ID password or verification codes with anyone. Remember, Apple will never ask for this information to provide support.

  • Avoid using Apple Gift Cards for payments: Do not use Apple Gift Cards for any purposes other than their intended use.

  • Identify legitimate Apple emails: Learn how to differentiate genuine emails from Apple regarding your App Store or iTunes Store purchases. Treat transactions made through Apple Pay (U.S. only) as you would any other private transaction.

  • Keep your Apple devices and data secure: Stay informed about ways to protect your Apple devices and data from potential threats.

  • Download software from trusted sources: Only download software from verified sources to ensure you’re getting safe and authentic software.

  • Exercise caution with unsolicited messages: Refrain from clicking on links or opening and saving attachments from suspicious or unsolicited messages.

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How to Report Suspicious Activity

In case you encounter suspicious emails, messages, or calls, take appropriate action to report these instances:

  • Suspicious email: If you receive an email that appears to be from Apple but seems suspicious, forward it to [email protected].

  • Suspicious FaceTime call: For suspicious FaceTime calls, such as those claiming to be from a bank or financial institution, email a screenshot of the call information to [email protected]. You can access the call information by opening FaceTime and tapping the More Info button next to the suspicious call.

  • Suspicious FaceTime link: If you receive a suspicious FaceTime link in Messages or Mail, email a screenshot of the link, including the phone number or email address that sent it, to [email protected].

  • Suspicious SMS text message: To report a suspicious SMS text message that appears to be from Apple, take a screenshot of the message and email it to [email protected].

  • iCloud spam: If you receive spam in your,, or inbox, mark the emails as Junk or move them to your iCloud Junk folder. Reporting junk emails helps improve iCloud Mail filtering and reduce future spam.

  • Harassment or impersonation: If you experience harassment, impersonation, or other forms of abuse in your,, or inbox, forward them to [email protected].

  • Suspicious Messages: To report spam or other suspicious messages received through Messages, tap “Report Junk” under the message. You can also block unwanted messages and calls.

  • Scam phone calls: Report scam phone calls to the Federal Trade Commission (U.S. only) at or your local law enforcement agency.

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Frequently Asked Questions

Coming soon…


Being aware of phishing messages, phony support calls, and other scams is essential for protecting your personal information. By following the tips outlined in this article and staying vigilant, you can avoid falling victim to these fraudulent schemes. Remember, if something seems suspicious, it’s better to err on the side of caution and report it to the appropriate authorities. Stay informed, stay secure, and protect yourself from scams.

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